Some companies talk about customer service. At Heritage Health Care Hometown Hospitality™ is felt the moment you walk through our door. Our Hometown Hospitality™ customer service approach was developed using principles of Ritz Carlton's signature program. The tenets of Hometown Hospitality™ revolve around an acronym for FAMILY.
Our care partners move through four levels of customer service training. We reward their accomplishment through pay increases and recognition. Our "level four" care partners are awarded the title CEO (Customer Experience Officer) and take on the role of mentoring the newer members of our team. Hometown Hospitality™ also fosters a culture of recognition for our care partners by offering our residents and families the ability to recognize outstanding service through Star Awards. Creating a sense of family for our residents, their loved ones and our care partners - that's what Hometown Hospitality™ is all about.