With The Arbors memory care assisted living, life with Alzheimer's can get better. Beginning with our unique "Hometown Hospitality" customer service program, you'll find our approach to memory care is life-changing. Guided by the rules of friendship, we embrace each resident for who they are right now in their lives while ensuring a secure environment where individuals can thrive. Every employee is a "Best Friend," who undergoes training on the nationally renowned Best Friends™ Approach. Together with residents, family members and "Best Friends," we create a circle of support that makes a real difference every day.
Best Friends™ start with the best training. Americare invests in Master Trainer certification for each of its regional nurse consultants to ensure consistent and comprehensive training for Arbors care partners, nursing professionals and administrators. Americare is one of few organizations nationwide to uphold this level of commitment to the Best Friends™ training and care delivery model. And it shows.
94% of our customers would recommend us to others (2014 My Innerview customer satisfaction survey results)
We spend time carefully learning and embracing each friend's Life Story. This important process allows us to communicate more effectively, honoring their memories,achievements, and traditions - all allowing us to better connect in the moment. Each Life Story serves as the foundation for a personalized care plan, a living, breathing document that evolves as our friends change.