Emergency information for Centennial Pointe Senior Living in Springfield, Illinois

Update:  Friday, July 3, 2020

To our Americare Families:

Our communities recently shared their plans to open visitation for residents and their loved ones.   Some communities have already started and others are set to start. 

 As you know, the states in which we operate are experiencing a surge in COVID-19 cases.  This is prompting states and counties to issue additional guidelines on when senior living communities can start guest visits (outside or inside).  

We ask that you contact your community directly prior to your scheduled visit to determine if visits have been temporarily placed on hold.     We still welcome window visits (providing windows remain closed).   

We too want to reunite our residents and their families.  Doing so in a responsible manner will help keep our residents and employees safe.  We appreciate your continued support during these challenging times.  

 

Sincerely,

 

Clay Crosson

President 

Americare Senior Living

 

Update:  Thursday, July 2, 2020        

 

Dear Centennial Pointe Family,

 

I understand there is some confusion over our new visitor policy.  A few items on how we are proceeding with the visits were missing or not clear from our original letter.  To be specific:

Currently we can only accommodate two visitors at a time per resident for 30 minutes at a time.  

We are also asking families to limit visits to one 30-minute visit per week until all of our residents and families have had a chance to visit.  

You are still welcome to conduct window visits (with closed windows) in the meantime.

 

I am sorry for the confusion.  

 

Shannon Meyer

Administrator

 

 

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Illinois Visitation Plan

Community:__Centennial Pointe and The Arbors of Centennial Pointe

Date visitation allowed: July 7th

Current County Risk Profile:_High

 

We recently shared the requirements that the State of Illinois placed on long-term care facilities to allow outdoor visitation.   Here is our plan for complying with those requirements so we can begin to reunite our families and residents. 

Assisted Living Building:  Communities in low and medium risk counties defined by Americare’s guide of green and yellow counties, will allow two adult families members per visit to have scheduled outdoor visitation on pre-designated days with a minimum of 6 feet of social distancing at all times with proper PPE usage for both resident and visitors.  

  • To allow each resident to participate in visitation and appropriate staff oversight, a recommended maximum of 30 minutes per visit per week in the beginning.
  • Visitors will be required to wear a level 1 facemask.  We ask that you bring your own, but we will one if needed. 
  • A designated area(s) will be set up.  Chairs and table will be provided to allow proper distancing.
  • At this time, animals are not allowed to be part of the visitation.
  • We will provide a link for you to self-schedule your visits. 
  • We will call you the day before your visit to conduct a pre-screen for symptoms (fever or chills, cough, shortness of breath or difficulty breathing, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, and/or diarrhea
  • When you arrive, you will complete an outdoor visitor sign-in log and wellness check as well prior to starting your visit.
  • We will have a staff member or volunteer on hand to assist you and your loved one with proper PPE usage. 
  • The visitor may not enter the building for any reason

Arbors Building:  For memory care residents or if our community’s risk status (based on our county’s caseload) becomes “HIGH”, in addition to the above protocol we will also:

  • Require our residents will wear a level 1 mask and visitors to wear a KN95/N95 mask during the visit
  • We will have a physical barrier in place that allows visual contact but will help prevent physical contact. 

Thank you for your continued support during these challenging times.  We too want to reunite our residents with their loved ones.  Doing so in a responsible way will help ensure everyone’s safety.  

 

Sincerely,

Shannon Meyer

Executive Director

Centennial Pointe and The Arbors of Centennial Pointe

 

 

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Thursday, June 25, 2020

 

Good morning Illinois Families:

On June 18th the State of Illinois issued guidance to begin outdoor visits in long-term care facilities (LTCF’s) which include our assisted living and arbors communities.  We are happy to be given the green light to begin reuniting our residents and their families.  We are pleased to be given the greenlight but we want our families to clearly understand the conditions placed on these visitation opportunities.  Each of our communities will need to meet those conditions individually.   By tomorrow you will receive an email outlining how your loved one’s community plans to begin visits and by when.

We thought it would be helpful for you to understand the conditions that the Illinois Department of Public Health (IDPH) places on each community.  By tomorrow you will receive a separate email from your community’s administrator outlining how they will comply with the conditions, what date they will be ready to start visits and the system for scheduling.   

  • Visitations must be limited to two visitors at a time per resident.
  • The maximum number of residents and visitors in the outdoors space at one time is predicated on the size of the outdoor space. 
  • The LTCF must ensure that a minimum distancing of six feet is achievable in the outdoor space when determining the maximum number of residents and visitors who can simultaneously occupy that outdoor space. 
  • The LTCF must clearly communicate and enforce social distancing of six feet between the resident and all visitors.  The facility must set the maximum number of visitors allowed in a single day. 
  • Visitors must schedule an appointment with the facility to visit a resident.   The LTCF must prescreen visitors via phone with the Centers for Disease Control and Prevention (CDC) symptom checklist not more than 24 hours in advance.
  • The facility must also screen visitors on arrival with the CDC symptom checklist and a temperature check.
  • Residents with active COVID-19 infection, either laboratory confirmed or symptomatic, are not allowed to participate in outdoor visits.
  • Residents receiving visitors should also be screened with the CDC symptom checklist prior to visitor’s arrival. Visitors displaying symptoms should not visit the facility.
  • Visits must be limited to outdoor areas only. However, they may take place under a canopy or tent without walls. Outdoor spaces must have separate ingress and egress which does not require the visitor to enter the LTCF building.
  • Visitors must not enter the facility at any time during their visit. For the duration of each visit, the resident and visitor must wear a face covering.
  • The facility may set the time duration of each visit. The facility should have staff supervision during each visit to ensure the use of face coverings and social distancing. The facility may determine whether supervision is continuous or intermittent.
  • The local county health department may put further conditions on LTCF’s based on case numbers in that area.   

 

Thank you for your continued support during these challenging times.  We too want to reunite our residents with their loved ones.  Doing so in a responsible way will help ensure everyone’s safety.   If you have a specific question regarding your loved one or your community’s visit processes, please contact your administrator or director of nursing. 

 

Sincerely,

 

Cody Williams

Regional Operations Director

Americare Senior Living

cwilliams@americareusa.net

 

 

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Update:  Tuesday, June 09, 2020

Good evening Centennial Pointe and Arbors Family,

As you know we have retested all of our residents and employees for COVID-19.  Today we are relieved to share that all of our residents and employees tested negative for the virus and our two residents on our special care unit are considered recovered from the virus.  Therefore as of today we are lifting our in-room quarantine and shutting down our special care unit.  That hall will return to normal operations.

Our efforts allowed us to protect 38 residents from the virus (19 in our assisted living building and 19 in our Arbors building).  All three of our employees fully recovered as well.  We had amazing support from our regional operations director, Cody Williams and our regional nurse consultant, Bryan Matthews.  We were also supported by other regional nurse consultants throughout the company who provided off-hours support to our care staff and monitored our residents’ vitals. 

The Illinois Department of Health has requested that Americare present our operating procedures to their department in an effort to understand how we successfully managed the outbreak.    Your continued support and prayers were so important to us throughout the past several weeks and made our efforts that much more rewarding.   

We will remain vigilant in our efforts to protect our residents and staff.  Our no visitor policy is still in place. We are awaiting guidance from the Illinois Department of Public Health regarding visitation and will share our plans when that information is received. 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions me.   

 

Shannon Meyer

Administrator

Centennial Pointe and The Arbors

centennial@americareusa.net

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Update:  Sunday, May 7, 2020

Good afternoon Centennial Pointe and Arbors Family,

As you know we have retested all of our residents and employees for COVID-19.  As of this hour we are happy to report that all of our residents and employees have tested negative for the virus.  We still have one resident test pending in the system and we are working with the lab to track down the result today.   As soon as we get that result – and if it is negative - we will lift the in-room quarantine immediately.  I know you are all anxious to see that happen so I thought it best to at least give you an update at this point. 

Our two residents on the special care unit are considered recovered.  Once the quarantine is lifted we will close the special care unit and resume normal operations.  At this point however, we are still restricting visitors. 

 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions me.   

Thank you for your support during these challenging times.

 

Shannon Meyer

Administrator

Centennial Pointe and The Arbors

centennial@americareusa.net

 

 

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Update:  Wednesday, June 3, 2020

Good morning Centennial Pointe and Arbors Family,

Today we will be retesting all residents and employees for COVID-19.  We anticipate having results by Friday evening. 

  • You will be notified personally of your loved one’s results
  • We will inform all families of our overall house results
  • If all results are negative again then we will lift quarantine for ALF on June 6th for the whole building.

 

We are happy to report that all of our employees who originally tested positive are considered recovered for the virus.  Also our two residents who we are caring for on our special care unit are doing well and spent time outside yesterday.   

 

We did send one resident from the green side to the hospital yesterday and they are being tested out of an abundance of caution.  The test result was received as negative.

 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions me.   

Thank you for your support during these challenging times.

 

Shannon Meyer

Administrator

Centennial Pointe and The Arbors

centennial@americareusa.net

 

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Update:  Thursday, May 28, 2020

Good afternoon Centennial Pointe and Arbors Family,

We are sad to share that one of our covid positive residents in the hospital passed away today.  This resident was readmitted to us from a local skilled nursing facility on May 11rd and discharged to hospital on May  23rd. Please keep their family in your thoughts and prayers.

Our two residents who remain on the special care unit are doing well and as we reported on Monday, all other residents continue to test negative for the virus.  We will conduct another series of test for all residents and employees at Centennial Pointe building tomorrow. 

  • Our in-room quarantine remains in effect at Centennial Pointe ALF
  • All residents will be checked every 4 hours for symptoms; COVID positive every two hours
    • No other residents are symptomatic at this time.
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time at Centennial Pointe ALF or the Arbors.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions me.   

Thank you for your support during these challenging times.

 

Shannon Meyer

Administrator

Centennial Pointe and The Arbors

centennial@americareusa.net

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Update:  Monday, May 25, 2020

Good evening  Centennial Pointe and Arbors Family,

We have received all remaining nine test results for Centennial Pointe.  All remaining test were negative. There are no outstanding test results for Centennial Pointe or the Arbors at Centennial Pointe.

As previously reported, we now have three residents with COVID-19 on our designated COVID care unit.  The most recent positive resident had a recent short-stay at a skilled nursing and rehabilitation facility and was re-admitted back to Centennial Pointe on May 11th.  This individual tested positive on May 22nd.

We will conduct another series of test for all residents and employees at Centennial Pointe building later this week.

Based on CDC guidelines, we ended the quarantine for the Arbors as the residents and staff are beyond 14 days from the first positive resident in the ALF or contact with any positive ALF employees. The separation of staff will continue while the ALF building remains on quarantine.

  • Our in-room quarantine remains in effect at Centennial Pointe ALF
  • All residents will be checked every 4 hours for symptoms; COVID positive every two hours
  • No other residents are symptomatic at this time.
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time at Centennial Pointe ALF or the Arbors.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions me.  

Thank you for your support during these challenging times.

 

Shannon Meyer

Administrator

Centennial Pointe and The Arbors

centennial@americareusa.net

Update:  Sunday, May 24, 2020

Good afternoon Centennial Pointe and Arbors Family,

We have received all employee and resident test results for the Arbors building.  All test results are again negative.  The ALF and Arbors building have not shared any staff during the quarantine. 

Based on CDC guidelines, we will end the quarantine for the Arbors only as the residents and staff are beyond 14 days from the first positive resident in the ALF or contact with any positive ALF employees. The separation of staff will continue while the ALF building remains on quarantine.

We do not have any new positives to report at this time for the ALF.  We have a pending test result in the Centennial Pointe ALF building and anticipate receiving those results within 24 to 72 hours.  Once we have the remaining test results you will be notified privately of your loved one’s individual results and we will email all families on the aggregate test results of our employees and residents.

  • Our in-room quarantine remains in effect at Centennial Pointe ALF
  • All residents will be checked every 4 hours for symptoms; COVID positive every two hours
  • No other residents are symptomatic at this time.
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time at Centennial Pointe ALF or the Arbors.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions me.  

Thank you for your support during these challenging times.

 

Shannon Meyer

Administrator

Centennial Pointe and The Arbors

centennial@americareusa.net

 

Update: Saturday, May 23, 2020


Good afternoon Centennial Pointe and Arbors Family,


We completed our re-test of all residents and employees on Thursday, May 21. We are still waiting on 9 of the 70 test results. Once we have the remaining test results you will be notified privately of your loved one’s individual results and we will email all families on the aggregate test results

.
Of the results we do have, one additional resident has tested positive for COVID-19. This resident had a recent short-stay at a skilled nursing and rehabilitation facility and was re-admitted back to Centennial Pointe on May 11th. Based on that timeline it is reasonable to conclude that this resident likely contracted the virus at that facility and was not infected at Centennial Pointe. In other words – this additional positive test result does not indicate further spread of the virus in our facility.


This resident was immediately moved to our COVID care wing. This resident had been in contact isolation in their own room since returning from the skilled nursing facility. The resident’s family has been notified. We are hoping for their full recovery.

 

  • Our in-room quarantine remains in effect
  • All residents will be checked every 4 hours for symptoms; COVID positive every two hours
    No other residents are symptomatic at this time.
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time. Please direct your questions me.
Thank you for your support during these challenging times.

Shannon Meyer
Administrator
Centennial Pointe and The Arbors
centennial@americareusa.net

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Update:  Monday, May 18, 2020

Good morning Centennial Pointe and Arbors Family,

As we reported on Saturday our test results for our remaining employees and residents came back negative for COVID-19. 

We still have two residents in-house who are positive for the virus.  We continue to care for them on our separated care wing and they are doing well.  Our three employees who tested positive remain off work and we are hopeful for their full recovery.  I apologize if our communication on Saturday was not clear regarding our remaining positive individuals.

  • Our in-room quarantine will remain in effect
  • We will retest all residents and staff again on 5/21
  • All residents will be checked every 4 hours for symptoms; COVID positive every two hours
    • No other residents are symptomatic at this time.
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions me.   

Thank you for your support during these challenging times.

 

Shannon Meyer

Administrator

Centennial Pointe and The Arbors

centennial@americareusa.net

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Update:  Saturday, May 16, 2020

Good morning Centennial Pointe and Arbors Family,

We are pleased to report that all of our resident and employee COVID-19 test results came back negative. 

  • Our two residents we continue to care for in-house are doing well.  We appreciate everyone’s kind wishes and prayers on their behalf. 
  • Our in-room quarantine will remain in effect
  • We will retest all residents and staff again on 5/21
  • All residents will be checked every 4 hours for symptoms
    • No other residents are symptomatic at this time.
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions me.   

Thank you for your support during these challenging times.

 

Shannon Meyer

Administrator

Centennial Pointe and The Arbors

centennial@americareusa.net

 

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Contact:  Patricia Cokingtin, Senior Vice President

Email:  pcokingtin@americareusa.net

Date: May 9, 2020

FOR IMMEDIATE RELEASE

 

Centennial Pointe Assisted Living Reports No Additional COVID-19 Positives

Centennial Pointe, senior living by Americare has reported that it this morning received the test results from the Illinois Department of Public Health and that all remaining residents and all employees have tested negative for COVID-19. All employees and residents will be retested on Friday, May 15 to help monitor potential spread of the virus.

The two residents who tested positive for the virus according to tests taken on May 6 and received on May 7 continue to do well and remain in droplet isolation in their room at Centennial Pointe.   

All residents of Centennial Pointe and The Arbors of Centennial Pointe continue to receive daily wellness checks as they have since March 13. Since that date Americare has restricted visitors from entering the facilities and cancelled all group activities within the buildings until the virus has been eradicated.

“We are very pleased with the results of the testing we have received, and we thank our dedicated staff for their work,” comments Patricia Cokingtin, spokesperson for Americare Senior Living. “We also thank our residents and families for their cooperation and understanding as we continue our aggressive preventative actions.”

For more information on how Americare facilities are addressing the coronavirus pandemic please visit our website at https://www.americareusa.net/coronavirus

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Contact:  Patricia Cokingtin, Senior Vice President

Email:  pcokingtin@americareusa.net

Date: May 8, 2020

FOR IMMEDIATE RELEASE

 

Two Residents Test Positive for COVID-19 at Centennial Pointe Assisted Living

Centennial Pointe, assisted living by Americare has two confirmed case of COVID-19. The facility was made aware of the positive test result late in the evening on May 7. The residents in question, live together in the same room, were placed on in-room quarantine on May 6 due to symptoms and a COVID-19 test was administered.  Per our standard protocols, when testing of residents were conducted all residents began in-room quarantine as part of our mitigation and infection control practices.  Shortly after the positive test result, the residents were placed on droplet isolation protocols in their room.  Both residents are in stable condition and will be cared for in place unless a higher level of care is indicated. 

All residents, employees and resident family members were informed by telephone last evening and a follow-up email will be sent today.  Families can expect frequent updates each week and will be notified directly should a loved one experience a change of condition.

Droplet isolation protocols for a COVID-19 positive resident include wearing of full personal protective equipment (PPE) while in the resident’s room.  PPE is defined as gown, gloves, N95 mask, level 1 mask and face shield.  All care including meal service is provided in the resident’s room. Employees caring for residents with COVID-19 do not care for other residents during their shift. 

All residents of Centennial Pointe and The Arbors of Centennial Pointe have been placed on in-room quarantine and the facility has implemented contact isolation protocols. All residents have been receiving daily wellness checks since March 13 and are now being checked every 4 hours during waking hours for symptoms.

Americare is following the recommendations and protocols set forth by the CDC and local and state health departments.   All residents and employees in the assisted living building and separate memory care building will be tested under direction of the Illinois Department of Public Health.    Americare has placed a corporate nurse onsite to assist with care delivery and ongoing staff education. 

“We are doing everything we can to ensure we stop the spread of this within our facility,” comments Patricia Cokingtin, spokesperson for Americare Senior Living. “Our staff and residents are following the recommended preventative action.  All staff is wearing N95 masks and gloves while in resident rooms.   As of March 13, we restricted visitors from entering our facility, and cancelled all group activities within the building until the virus has been eradicated.”

For more information on how Americare facilities are addressing the coronavirus pandemic please visit our website at https://www.americareusa.net/coronavirus.