Emergency information for Heritage Health Care in Chanute, Kansas

Update: Thursday January 21, 2020

Good evening Heritage Health Care Family:

Thank you for taking our calls regarding the current situation at Heritage Health Care Center.  If we were not able to reach you, we did attempt to leave a message.

I am saddened that a resident has passed away this week due to COVID-19.  Please keep this family in your thoughts and prayers.  This resident will be dearly missed by all here at Heritage Health Care. 

I wanted to update everyone on where we stand today at Heritage Health Care Center and what to expect in the coming days.

During this week’s testing, we have received positive results on an additional 2 residents and 1 staff member.  The staff member is at home on quarantine and will not return to work until released to do so by the Neosho County Health Department.  The residents are being cared for on our special care unit:

  • We are wearing appropriate personal protective equipment
  • We are monitoring residents on this unit every 2 hours

In accordance with our pandemic guidelines we are continuing on in-room quarantine.

  • We are monitoring residents for symptoms every 4 hours during awake time
  • All staff are wearing N95 masks, eye protection and gloves when in resident rooms.
  • We have an adequate supply of personal protective equipment on hand and more available should we need it. 
  •  In accordance with our pandemic guidelines, the facility has been in contact with the local and state health departments to report the positive test results. 
  • In accordance with federal and state guidelines we are allowing visits for compassionate care only at this time.  We will be happy to assist with video chats and phone calls.
  • We are continuing to disinfect surfaces throughout the community

Based upon the positivity rate in our county, we will be testing staff twice weekly, as per CMS regulations.  We will continue to test Residents every 3-7 days, until no new positive cases are identified in a 14 day period. We are staying in close coordination with the local Health Department.

Please know that individuals will be notified of their results privately.  If we receive positive results, from resident, staff or vendor testing, you will be notified. 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please don’t hesitate to reach out to me with questions.  Thank you for your continued support and prayers during these challenging times.


Mark Knapp, ADM



Our Family/Resident Visitation Plan

Community: Heritage Health Care  

Start Date: July 22nd 2020

As shared in a letter on June 26h, we have been given permission by the Kansas Department of Aging and Disability Services (KDADS) scheduling visits between our residents and families/friends.  Visits will start on July 22nd 2020.

Here is our plan:

  • We have set up two outdoor and/or indoor visit stations. These locations will have social distancing measures in place for residents and visitors to follow that maintain 6 foot distancing and will be staffed by an employee. The visitor station will be equipped with hand sanitizer which all parties will use prior to and after each visit. 
  • Our employees will have each visitor sign in and provide needed information on the visitation sign in sheet and to complete a wellness screening.  This screening tool will require a temperature check and questionnaire to be completed.  Anyone not meeting the requirements of the screening will be required to reschedule the visit.
  • Please bring your own mask(s). If one is not available a mask will be provided.  Masks MUST be worn at all times during the visit. 
  • We will require an appointment for each visit. Please contact Mitzi Farren, Outreach Coordinator at 620-431-4151 or 620-305-8274 Monday through Friday 8 am to 4 pm to schedule your visit. Visits will be from 10 am to 4 pm Monday-Friday and 10 am to 2 pm on Saturday’s. No visits will be allowed that are not prescheduled with the community staff.
    • To allow everyone the opportunity to schedule an initial visit with their loved one we are not allowing “standing visits” to be scheduled at this time.   We also must schedule visits around meal times and when there is staff available for the visit station.   
    • Within the next two weeks we hope to have a more automated system in place for self-scheduling and we will email you that link when it is available. 
  • We will allow 4 visitors (including babies and children) at a time per resident in a 30-minute increment.  Each visitor must be able to demonstrate proper infection control practices.  If infection control practices are not followed then the visit will need to end.    Additionally, the resident will be placed on a 14 day in room quarantine for the safety of other residents.
    • While children are always welcome – they too must be able to wear PPE and practice proper infection control and social distancing.
  • We will disinfect the visitation station between each resident’s scheduled visit.

Window visits of course are still encouraged with a closed window to prevent transmission and can be done without an appointment. 

For the health and safety of our residents please use good judgement with regard to outdoor temperatures before having your loved one join you for an outdoor visit.   If a heat index warning has been issued we will ask that you do a window visit instead. 




Mark Knapp, LNHA