Emergency information for Auburn Creek Senior Living in Cape Girardeau, Missouri

SCHEDULE A VISIT - ASSISTED LIVING

SCHEDULE A VISIT - THE ARBORS

 

Update Thursday, July 23, 2020

Good afternoon Auburn Creek Family,

As of today we will be closing our special care unit at Auburn Creek.  We will begin the process of thoroughly sanitizing the wing used for the special care unit and prepare to return residents to their original rooms.  

Our current In-house residents and staff who originally tested positive for the virus are considered recovered according to CDC guidelines and in accordance with direction from our infectious disease consulting physicians.  We are also lifting our in-room quarantine. 

In all we had 2 of our residents test positive for COVID-19 and they are considered recovered from the virus by CDC guidelines.  By effectively separating our COVID-19 positive residents on our special care unit we were able to protect 37 residents from infection. 

I want to thank all of you for your support and prayers during this challenging time.  I am very proud of our team here at community.  We lived our philosophy every day by putting residents first. 

 

Morgan Slattery

Administrator

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Update:  Saturday, July 18, 2020

Good afternoon Auburn Creek and Arbors Family,

Here is an update of where we stand today:

  • We completed our third round of testing this week. 
    • All residents on the campus tested negative for the virus
    • All but two pending employee results show that all employees are now negative for the virus
    • The three employees who originally tested positive for the virus have now had two consecutive negative test results. 
    • Our resident who tested positive and remains on our special care unit has a test result pending.  
      • Our special care unit is separated from other rooms by a reverse barrier and has separate staff wearing full personal protective gear. 
      • If this resident’s test result is negative we will lift the quarantine and close the special care unit.  However as of this time both are still in place. 
  • All residents are still checked every 4 hours for symptoms
    • All residents have been receiving daily wellness checks since 3.13.20
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We continue to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.   While there are test results still pending, we wanted to give you at least a partial update.  Please direct your questions to me.     Thank you for your support during these challenging times.

 

Sincerely,

 

Morgan Slattery

Administrator

 

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Update:  Monday, July 13, 2020

Good evening Auburn Creek and Arbors Family,

Here is an update of where we stand today:

  • We completed our whole-house testing on July 8th and 9th
  • The results indicate that 1 assisted living resident and 2 assisted living employees have tested positive for COVID-19.   Earlier one resident in our Arbors building tested positive for the virus. 
  • One employee is considered recovered by CDC guidelines and returned to work.  The others remain off work and we are hopeful for their full recovery.    
  • Yesterday we relocated our special care unit to our assisted living building (back right hall) Our assisted living building design lends itself to a separate care unit better than The Arbors  as it provides a staff bathroom on the unit. 
    • Residents on that wing were relocated after their families were notified. 
    • We are currently caring in place for two residents on that wing. 
  • Since we share staff between the buildings all residents on the campus remain on in-room quarantine and we implemented contact isolation protocols.    
    • We are practicing social distancing in our Arbors building as in-room quarantine is not realistic nor recommended for memory care residents.
    • Quarantine will be lifted based on the testing that will begin on July 15th
    • We are making sure our residents get outdoor time safely distanced from other residents. 
  • All residents will be checked every 4 hours for symptoms
    • All residents have been receiving daily wellness checks since 3.13.20
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We continue to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct your questions to me.      Thank you for your support during these challenging times.

 

Sincerely,

 

Morgan Slattery

Administrator

 

 

 

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Update:  Tuesday, July 7, 2020

Good afternoon Auburn Creek and Arbors Family,

I wanted to update you where we stand as of today.   Unfortunately, due to the high volume of cases across the county, we continue to experience delays in receiving our test results.  Here is what we do know: 

We still have just one resident on campus (in the Arbors building) who tested positive for COVID-19.   This resident is in a separated care unit in the Arbors building being cared for by dedicated staff. 

We have one employee who tested positive for COVID-19 on 6.29.20 and another employee with conflicting test results who we are retesting.  Both employees remain off work until they meet CDC guidelines to return.    

We are awaiting test results on two residents and one employee all of whom were tested last week. 

We plan to begin our second round of whole-house testing tomorrow, July 8th and have the testing completed by July 9th.  We expect results within 72 hours of the last test being performed. 

  • Since we share staff between the buildings all residents on the campus remain on in-room quarantine and we implemented contact isolation protocols.    
    • We are practicing social distancing in our Arbors building as in-room quarantine is not realistic nor recommended for memory care residents.
  • All residents will be checked every 4 hours for symptoms
    • All residents have been receiving daily wellness checks since 3.13.20
    • No other residents are symptomatic at this time.
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your future questions to me.    Thank you for your support during these challenging times.

 

Sincerely,

 

Morgan Slattery

Administrator

 

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Update:  Friday, July 3, 2020

To our Americare Families:

Our communities recently shared their plans to open visitation for residents and their loved ones.   Some communities have already started and others are set to start. 

 As you know, the states in which we operate are experiencing a surge in COVID-19 cases.  This is prompting states and counties to issue additional guidelines on when senior living communities can start guest visits (outside or inside).  

We ask that you contact your community directly prior to your scheduled visit to determine if visits have been temporarily placed on hold.     We still welcome window visits (providing windows remain closed).   

We too want to reunite our residents and their families.  Doing so in a responsible manner will help keep our residents and employees safe.  We appreciate your continued support during these challenging times.  

 

Sincerely,

 

Clay Crosson

President 

Americare Senior Living

 

 

Our Outdoor Visitation Plan

Community: Auburn Creek & The Arbors at Auburn Creek

Start Date: June 19, 2020

As shared in a letter on June 19th, we have been given permission by the Missouri Department of Health and Senior Service to begin scheduling outdoor visits between our residents and families/friends.  Visits will start on June 19, 2020

Here is our plan:

  • We have set up 2 outdoor visit stations in the front and back of the buildings. These shaded locations will have social distancing measures in place for residents and visitors to follow that maintain 6 foot distancing and will be staffed by an employee. The visitor station will be equipped with hand sanitizer which all parities will use prior to and after each visit. 
  • Our employee will have each visitor to sign in and provide needed information on the visitation sign in sheet and to complete a wellness screening.  This screening tool will require a temperature check and questionnaire to be completed.  Anyone not meeting the requirements of the screening will be required to reschedule the visit.
  • Please bring your own mask(s). If one is not available a mask will be provided.  Masks MUST be worn at all times during the visit. 
  • We will require an appointment for each visit. Please contact  by phone or email Morgan Slattery at cape@americareusa.net to schedule your visit.   No visits will be allowed that are not prescheduled with the community staff.
    • To allow everyone the opportunity to schedule an initial visit with their loved one we are not allowing “standing visits” to be scheduled at this time.   We also must schedule visits around meal times and when there is staff available for the visit station.   
    • Within the next two weeks we hope to have a more automated system in place for self-scheduling and we will email you that link when it is available. 
  • We will allow 2 visitors (including babies and children) at a time per resident in a 30-minute increment.  Each visitor must be able to demonstrate proper infection control practices.  If infection control practices are not followed then the visit will need to end.    Additionally, the resident will be placed on a 14 day in room quarantine for the safety of other residents.
    • While children are always welcome – they too must be able to wear PPE and practice proper infection control and social distancing.
  • We will disinfect the visitation station between each resident’s scheduled visit.

Please note inside visits have not been approved by DHSS.  We ask that you continue to abide by our no-visitors policy inside the building.    Window visits of course are still encouraged with a closed window to prevent transmission and can be done without an appointment. 

For the health and safety of our residents please use good judgement with regard to outdoor temperatures before having your loved one join you for an outdoor visit.   If a heat index warning has been issued we will ask that you do a window visit instead. 

Sincerely,

 

Morgan Slattery

Administrator

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UPDATE:  Friday, June 19, 2020

To our assisted living families in the State of Missouri:

On June 15th Randal Williams with the Missouri Department of Health and Senior Services (DHSS) issued a memorandum outlining guidelines to allow nursing homes and other long-term care facilities (like our assisted living and Arbors communities) to offer outdoor visitation for our families and residents.  We are pleased to be given the greenlight by DHSS but we want our families to clearly understand the conditions placed on these visitation opportunities.  Each of our communities will need to meet those conditions individually.

As stated in Governor Parson’s order on June 11, Local (government) officials will still have the ability to put further measures or regulations in place, but from a statewide stance, all restrictions will be lifted." – Governor Michael L. Parson, June 11, 2020

We anticipate several of our communities being ready to start implementing visitation plans by next week.  However due to high rates of infection the following Missouri counties have not given their clear permission for visits to begin:

Boone County

Jasper County – Carthage specifically

Jackson County

St. Charles County

St. Louis County

You will receive an email when your community is ready to schedule visits and with instructions on how to do so. 

We thought it would be helpful for you to understand the conditions of DHSS and the guidelines Americare is putting in place to open up outside visit opportunities yet remain vigilant in keeping our residents safe:

  1. DHSS directs that for communities to offer outside visits there have been no new COVID-19 cases in residents or staff members in the previous 28 days.
  2. DHSS is limiting each visit to two visitors with proper social distancing and proper hand hygiene prior to and after the visit
  3. DHSS is requiring both the visitor and the resident to wear a mask.  If the resident is unable to wear a mask an alternate options of a plastic partition may be used.
  4. DHSS is requiring a screening upon arrival of each visitor and allowing only those visitors that meet the screening criteria to visit. Components of the screening will determine whether the visitor has ever been diagnosed with COVID-19 and are they currently showing signs and symptoms.   Additionally visitors must be able to demonstrate proper use of infection control techniques to visit
  5. DHSS is expecting communities to keep visitor logs noting the names of visitors, who they visited, staff that assisted the visit, dates of visit, and contact information in the event of subsequent positive COVID-19 cases among staff or residents.
  6. DHSS is directing communities to sanitize any outdoor areas, including tables, chairs and partitions between each and every visit using an EPA approved disinfectant in accordance with instructions for dilution and contact times.

In response to the conditions of DHSS, Americare will implement the following processes at each of our communities:

  • Americare will set up outdoor visitation stations at each location.  These shaded locations will have social distancing measures in place for residents and visitors to follow and maintain 6 foot distancing.  Designated areas will be established for the resident closest to the community.
  • Americare will require each visitor to sign in and provide needed information on the visitation sign in sheet and to complete a wellness screening.  This screening tool will require a temperature check and questionnaire to be completed.  Anyone not meeting the requirements of the screening will be required to reschedule the visit.
  • Americare will provide hand sanitizer on site to allow for hand hygiene prior to and after the visit.
  • Americare requests that visitors provide their own face mask, but if one is not available a mask will be provided.  Masks MUST be worn at all times during the visit. 
  • Americare will require an appointment for each visit.  These visits will be coordinated based on staff availability, meal times and weather conditions.  We are working on establishing a simple system to help our staff provide easy scheduling for our families.   However currently we will be using a manual system.   No visits will be allowed that are not prescheduled with the community staff.
    • Please call your community directly to inquire about visit availability.
    • To allow everyone the opportunity to schedule an initial visit with their loved one we are not allowing “standing visits” to be scheduled at this time. 
    • Within the next two weeks we hope to have a more automated system in place for self-scheduling. 
  • Americare will allow 2 visitors (including babies and children) at a time per resident in a 30-minute increment.  Each visitor must be able to demonstrate proper infection control practices.  If infection control practices are not followed then the visit will need to end.    Additionally, the resident will be placed on a 14 day in room quarantine for the safety of other residents.
    • While children are always welcome – they too must be able to wear PPE and practice proper infection control and social distancing.
  • Americare staff will disinfect the visitation station between each resident’s scheduled visit.

Please note inside visits have not been approved by DHSS.  We ask that you continue to abide by our no-visitors policy inside the building.    Window visits of course are still encouraged with a closed window to prevent transmission and can be done without an appointment. 

For the health and safety of our residents please use good judgement with regard to outdoor temperatures before having your loved one join you for an outdoor visit.   If a heat index warning has been issued we will ask that you do a window visit instead. 

Thank you for your continued support during these challenging times.  We too want to reunite our residents with their loved ones.  Doing so in a responsible way will help ensure everyone’s safety.   If you have a specific question regarding your loved one or your community’s visit processes, please contact your administrator or director of nursing. 

 

Sincerely,

Mary Eaves                                                            Michael Hammond

Senior Vice President                                            Senior Vice President

Heartland Division                                                 Gateway Division