Emergency information for Ravenwood Terrace Senior Living in Moberly, Missouri

SCHEDULE A VISIT - ASSISTED LIVING


SCHEDULE A VISIT - THE ARBORS

 

 

 

January 12, 2021

Good Evening Ravenwood Terrace Family:

Today we learned that a resident in our ALF building tested positive for COVID-19.  

    • The resident has been transferred out to higher levels of care.  
  • All residents in the assisted living building were placed on in-room quarantine which will continue till at least 1/26   
    • All residents will be checked every 4 hours for symptoms
    • All residents have been receiving daily wellness checks 
    • No other residents are symptomatic at this time. 
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.  
  • Our community has an adequate supply of PPE and can access additional supplies through our company’s stockpiles.  
  • In accordance with our pandemic guidelines, we contacted the local and state health departments to report the positive test result.
  • We will conduct whole house testing of all residents and employees for COVID-19 starting Tuesday, 1/14/21   
    • You will be notified privately of your loved one’s results
    • We will update all families on our overall results. 
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.  Thank you for your support during these challenging times.

 

Sincerely,

Jessica Bankhead

Administrator

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January 4, 2021

Good Afternoon Ravenwood Terrace Family,   

In addition to what has already been reported here are today’s updates:

  • All of our residents are stable in both of our buildings.
  • The most recent testing at the assisted living  building, resulted in all negative results
  • The proposed quarantine lift date at the assisted living will be 1/6/21.  This date may change depending on test results.
  • We are doing our best to keep our residents engaged and connected during this time.  If we can assist you in connecting with your loved one, please let us know.    

Our residents come first.  And every team member at Ravenwood Terrace is committed to that philosophy.    Your support and prayers keep us going.    If you have further questions, please reach out to me. 

Sincerely,

 

Jessica Bankhead

Administrator

 

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December 28, 2020

Good Morning Ravenwood Terrace and The Arbors at Ravenwood Terrace Family,   

In addition to what has already been reported here are today’s updates:

  • All of our residents are stable in both of our buildings.
  • The most recent testing at the arbors building on 12/24, resulted in all negative results
  • Quarantine will be lifted at the arbors building today
  • Assisted living building will be tested today, 12/28 and retest on 1/2/21.
  • Proposed quarantine lift date at the assisted living will be 1/5/21.  This date may change depending on test results.
  • We are doing our best to keep our residents engaged and connected during this time.  If we can assist you in connecting with your loved one, please let us know.    

Our residents come first.  And every team member at Ravenwood Terrace and The Arbors at Ravenwood Terrace is committed to that philosophy.    Your support and prayers keep us going.    If you have further questions, please reach out to me. 

Sincerely,

 

Jessica Bankhead

Administrator

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December 18, 2020
Good Evening Ravenwood Terrace and The Arbors at Ravenwood Terrace Family,   
In addition to what has already been reported here are today’s updates: 
First, I am sad to share that we learned that one of our residents who has been hospitalized passed away last week.  Please keep their family in your prayers.  We will miss them dearly.  
All of our residents are stable both in our special care unit and in the rest of the building.
The most recent testing on 12/14 all results were negative
Weekly testing will be next Monday, 12/21.  
We are doing our best to keep our residents engaged and connected during this time.  If we can assist you in connecting with your loved one, please let us know.    
Our residents come first.  And every team member at Ravenwood Terrace and The Arbors at Ravenwood Terrace is committed to that philosophy.    Your support and prayers keep us going.    If you have further questions, please reach out to me.  
Sincerely, 

Jessica Bankhead
Administrator

 

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Update:  Thursday, November 5th 


Good afternoon Ravenwood Terrace and Arbors Family:

Late yesterday we learned that an employee tested positive for COVID-19.   The employee’s last day worked was on 11.3.  She was tested based on symptoms and remains off work.  We are hopeful for a full recovery. 

Last evening in accordance with our pandemic guidelines we placed all of our residents on in-room quarantine which will continue at least through 11.17 which represents 14 days from possible exposure.  In our Arbors we are practicing enhanced social distancing as in-room quarantine is not advisable in the memory care setting. 

  • We began monitoring residents for symptoms every 4 hours during wake time
  • All staff are wearing N95-masks while on duty and gloves in resident rooms. 
  • We have an adequate supply of personal protective equipment on hand and more available should we need it. 
  • Our most recent health check shows no residents with signs or symptoms

In accordance with our pandemic guidelines, the administrator contacted the local and state health departments to report the positive test results. 

  • Tomorrow we will conduct whole-campus testing of all residents and employees.   
    • We expect results within 72 hours of the tests being sent to the lab
    • You will be notified privately of your loved one’s results
    • We will update our families on the overall results of our community. 
  • In accordance with federal and state guidelines we are allowing only outdoor visits at this time. 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.   Thank you for your support during these challenging times.

Jessica Bankhead

Administrator

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Update:  Friday, July 3, 2020

To our Americare Families:

Our communities recently shared their plans to open visitation for residents and their loved ones.   Some communities have already started and others are set to start. 

 As you know, the states in which we operate are experiencing a surge in COVID-19 cases.  This is prompting states and counties to issue additional guidelines on when senior living communities can start guest visits (outside or inside).  

We ask that you contact your community directly prior to your scheduled visit to determine if visits have been temporarily placed on hold.     We still welcome window visits (providing windows remain closed).   

We too want to reunite our residents and their families.  Doing so in a responsible manner will help keep our residents and employees safe.  We appreciate your continued support during these challenging times.  

 

Sincerely,

 

Clay Crosson

President 

Americare Senior Living

 

Community:   Ravenwood Terrace

Start Date:  June 21, 2020

As shared in a letter on June 19th, we have been given permission by the Missouri Department of Health and Senior Service to begin scheduling outdoor visits between our residents and families/friends.  Visits will start on June 21, 2020.

Here is our plan:

  • We have set up one outdoor visit stations on the shaded back patio.   These shaded locations will have social distancing measures in place for residents and visitors to follow that maintain 6 foot distancing and will be staffed by an employee. The visitor station will be equipped with hand sanitizer which all parities will use prior to and after each visit. 
  • Our employee will have each visitor to sign in and provide needed information on the visitation sign in sheet and to complete a wellness screening.  This screening tool will require a temperature check and questionnaire to be completed.  Anyone not meeting the requirements of the screening will be required to reschedule the visit.
  • Please bring your own mask(s). If one is not available a mask will be provided.  Masks MUST be worn at all times during the visit. 
  • We will require an appointment for each visit. Please contact by phone or email Jessica Bankhead LNHA or Sherry Bonham LSC at 660-263-8004 option 2 (moberly@americareusa.net)to schedule your visit.   No visits will be allowed that are not prescheduled with the community staff.
    • To allow everyone the opportunity to schedule an initial visit with their loved one we are not allowing “standing visits” to be scheduled at this time.   We also must schedule visits around meal times and when there is staff available for the visit station.   
    • Within the next two weeks we hope to have a more automated system in place for self-scheduling and we will email you that link when it is available. 
  • We will allow 2 visitors (including babies and children) at a time per resident in a 30-minute increment.  Each visitor must be able to demonstrate proper infection control practices.  If infection control practices are not followed then the visit will need to end.    Additionally, the resident will be placed on a 14 day in room quarantine for the safety of other residents.
    • While children are always welcome – they too must be able to wear PPE and practice proper infection control and social distancing.
  • We will disinfect the visitation station between each resident’s scheduled visit.

Please note inside visits have not been approved by DHSS.  We ask that you continue to abide by our no-visitors policy inside the building.    Window visits of course are still encouraged with a closed window to prevent transmission and can be done without an appointment. 

For the health and safety of our residents please use good judgement with regard to outdoor temperatures before having your loved one join you for an outdoor visit.   If a heat index warning has been issued we will ask that you do a window visit instead. 

Sincerely,

 

 

Jessica Bankhead LNHA

Administrator

Ravenwood Terrace ALF