Emergency information for Ravenwood Terrace Senior Living in Moberly, Missouri

SCHEDULE A VISIT - ASSISTED LIVING


SCHEDULE A VISIT - THE ARBORS

 

Update:  Friday, July 3, 2020

To our Americare Families:

Our communities recently shared their plans to open visitation for residents and their loved ones.   Some communities have already started and others are set to start. 

 As you know, the states in which we operate are experiencing a surge in COVID-19 cases.  This is prompting states and counties to issue additional guidelines on when senior living communities can start guest visits (outside or inside).  

We ask that you contact your community directly prior to your scheduled visit to determine if visits have been temporarily placed on hold.     We still welcome window visits (providing windows remain closed).   

We too want to reunite our residents and their families.  Doing so in a responsible manner will help keep our residents and employees safe.  We appreciate your continued support during these challenging times.  

 

Sincerely,

 

Clay Crosson

President 

Americare Senior Living

 

Community:   Ravenwood Terrace

Start Date:  June 21, 2020

As shared in a letter on June 19th, we have been given permission by the Missouri Department of Health and Senior Service to begin scheduling outdoor visits between our residents and families/friends.  Visits will start on June 21, 2020.

Here is our plan:

  • We have set up one outdoor visit stations on the shaded back patio.   These shaded locations will have social distancing measures in place for residents and visitors to follow that maintain 6 foot distancing and will be staffed by an employee. The visitor station will be equipped with hand sanitizer which all parities will use prior to and after each visit. 
  • Our employee will have each visitor to sign in and provide needed information on the visitation sign in sheet and to complete a wellness screening.  This screening tool will require a temperature check and questionnaire to be completed.  Anyone not meeting the requirements of the screening will be required to reschedule the visit.
  • Please bring your own mask(s). If one is not available a mask will be provided.  Masks MUST be worn at all times during the visit. 
  • We will require an appointment for each visit. Please contact by phone or email Jessica Bankhead LNHA or Sherry Bonham LSC at 660-263-8004 option 2 (moberly@americareusa.net)to schedule your visit.   No visits will be allowed that are not prescheduled with the community staff.
    • To allow everyone the opportunity to schedule an initial visit with their loved one we are not allowing “standing visits” to be scheduled at this time.   We also must schedule visits around meal times and when there is staff available for the visit station.   
    • Within the next two weeks we hope to have a more automated system in place for self-scheduling and we will email you that link when it is available. 
  • We will allow 2 visitors (including babies and children) at a time per resident in a 30-minute increment.  Each visitor must be able to demonstrate proper infection control practices.  If infection control practices are not followed then the visit will need to end.    Additionally, the resident will be placed on a 14 day in room quarantine for the safety of other residents.
    • While children are always welcome – they too must be able to wear PPE and practice proper infection control and social distancing.
  • We will disinfect the visitation station between each resident’s scheduled visit.

Please note inside visits have not been approved by DHSS.  We ask that you continue to abide by our no-visitors policy inside the building.    Window visits of course are still encouraged with a closed window to prevent transmission and can be done without an appointment. 

For the health and safety of our residents please use good judgement with regard to outdoor temperatures before having your loved one join you for an outdoor visit.   If a heat index warning has been issued we will ask that you do a window visit instead. 

Sincerely,

 

 

Jessica Bankhead LNHA

Administrator

Ravenwood Terrace ALF

 

UPDATE:  Friday, June 19, 2020

To our assisted living families in the State of Missouri:

On June 15th Randal Williams with the Missouri Department of Health and Senior Services (DHSS) issued a memorandum outlining guidelines to allow nursing homes and other long-term care facilities (like our assisted living and Arbors communities) to offer outdoor visitation for our families and residents.  We are pleased to be given the greenlight by DHSS but we want our families to clearly understand the conditions placed on these visitation opportunities.  Each of our communities will need to meet those conditions individually.

As stated in Governor Parson’s order on June 11, Local (government) officials will still have the ability to put further measures or regulations in place, but from a statewide stance, all restrictions will be lifted." – Governor Michael L. Parson, June 11, 2020

We anticipate several of our communities being ready to start implementing visitation plans by next week.  However due to high rates of infection the following Missouri counties have not given their clear permission for visits to begin:

Boone County

Jasper County – Carthage specifically

Jackson County

St. Charles County

St. Louis County

You will receive an email when your community is ready to schedule visits and with instructions on how to do so. 

We thought it would be helpful for you to understand the conditions of DHSS and the guidelines Americare is putting in place to open up outside visit opportunities yet remain vigilant in keeping our residents safe:

  1. DHSS directs that for communities to offer outside visits there have been no new COVID-19 cases in residents or staff members in the previous 28 days.
  2. DHSS is limiting each visit to two visitors with proper social distancing and proper hand hygiene prior to and after the visit
  3. DHSS is requiring both the visitor and the resident to wear a mask.  If the resident is unable to wear a mask an alternate options of a plastic partition may be used.
  4. DHSS is requiring a screening upon arrival of each visitor and allowing only those visitors that meet the screening criteria to visit. Components of the screening will determine whether the visitor has ever been diagnosed with COVID-19 and are they currently showing signs and symptoms.   Additionally visitors must be able to demonstrate proper use of infection control techniques to visit
  5. DHSS is expecting communities to keep visitor logs noting the names of visitors, who they visited, staff that assisted the visit, dates of visit, and contact information in the event of subsequent positive COVID-19 cases among staff or residents.
  6. DHSS is directing communities to sanitize any outdoor areas, including tables, chairs and partitions between each and every visit using an EPA approved disinfectant in accordance with instructions for dilution and contact times.

In response to the conditions of DHSS, Americare will implement the following processes at each of our communities:

  • Americare will set up outdoor visitation stations at each location.  These shaded locations will have social distancing measures in place for residents and visitors to follow and maintain 6 foot distancing.  Designated areas will be established for the resident closest to the community.
  • Americare will require each visitor to sign in and provide needed information on the visitation sign in sheet and to complete a wellness screening.  This screening tool will require a temperature check and questionnaire to be completed.  Anyone not meeting the requirements of the screening will be required to reschedule the visit.
  • Americare will provide hand sanitizer on site to allow for hand hygiene prior to and after the visit.
  • Americare requests that visitors provide their own face mask, but if one is not available a mask will be provided.  Masks MUST be worn at all times during the visit. 
  • Americare will require an appointment for each visit.  These visits will be coordinated based on staff availability, meal times and weather conditions.  We are working on establishing a simple system to help our staff provide easy scheduling for our families.   However currently we will be using a manual system.  No visits will be allowed that are not prescheduled with the community staff.
    • Please call your community directly to inquire about visit availability.
    • To allow everyone the opportunity to schedule an initial visit with their loved one we are not allowing “standing visits” to be scheduled at this time. 
    • Within the next two weeks we hope to have a more automated system in place for self-scheduling. 
  • Americare will allow 2 visitors (including babies and children) at a time per resident in a 30-minute increment.  Each visitor must be able to demonstrate proper infection control practices.  If infection control practices are not followed then the visit will need to end.  Additionally, the resident will be placed on a 14 day in room quarantine for the safety of other residents.
    • While children are always welcome – they too must be able to wear PPE and practice proper infection control and social distancing.
  • Americare staff will disinfect the visitation station between each resident’s scheduled visit.

Please note inside visits have not been approved by DHSS.  We ask that you continue to abide by our no-visitors policy inside the building.  Window visits of course are still encouraged with a closed window to prevent transmission and can be done without an appointment. 

For the health and safety of our residents please use good judgement with regard to outdoor temperatures before having your loved one join you for an outdoor visit.  If a heat index warning has been issued we will ask that you do a window visit instead. 

Thank you for your continued support during these challenging times.  We too want to reunite our residents with their loved ones.  Doing so in a responsible way will help ensure everyone’s safety.  If you have a specific question regarding your loved one or your community’s visit processes, please contact your administrator or director of nursing. 

 

Sincerely,

Mary Eaves                                                            Michael Hammond

Senior Vice President                                            Senior Vice President

Heartland Division                                                 Gateway Division

 


Update:  Tuesday, June 16, 2020

Good afternoon Ravenwood Terrace and Arbors Family

Today we are pleased to share that we have lifted our in-room quarantine on our campus as all of our residents at The Arbors and employees on campus have tested negative for COVID-19.   We continue to follow state and federal guidelines which allow no visitors at this time.   

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  As Jessica Bankhead is currently on medical leave for unrelated reasons, please direct all of your questions to me.  If I can’t answer them I will find someone who can.

Linda Hagler-Reid

Regional Operations Director

Americare Senior Living

lhagler@americareusa.net 

(417) 505-0311


Update:  Friday, June 12, 2020

Good evening Ravenwood Terrace and Arbors Family,

As you know we completed COVID-19 testing on all of our Arbors residents and employees on Tuesday.  In all we ran 29 tests and currently have results pending on 3 residents and 7 employees.  Of the results we have received all were negative for COVID-19.  If your loved one’s test is still pending you will be notified privately of their results. 

Once we have all of the results in and they are negative, you will be informed and we will be able to lift the quarantine on our campus. 

As of today’s, wellness checks our ALF residents and employees remain symptom-free.

  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  As Jessica Bankhead is currently on medical leave for unrelated reasons, please direct all of your questions to me.  If I can’t answer them I will find someone who can.

Linda Hagler-Reid

Regional Operations Director

Americare Senior Living

lhagler@americareusa.net 

(417) 505-0311


Update:  Tuesday, June 09, 2020

Good morning Ravenwood Terrace and Arbors Family,

Thank you to all of our wonderful families who answered our calls last evening.   Here is the recap of what we discussed:

  • Yesterday a number of our Arbors residents began displaying symptoms consistent with COVID-19. 
    • Within the last two weeks one of those residents visited the ER.
  • Out of an abundance of caution we tested all residents and staff today in the Arbors. 
    • We expect results within 48 – 72 hours
    • You will be notified personally of your loved one’s results
    • We will notify all of our families, residents and employees of our overall results
  • This evening, in accordance with our pandemic guidelines we placed our residents in both the assisted living and Arbors buildings on in - room quarantine which will continue until test results are determined.
    • All Arbors and ALF staff will now wear N95 masks while in the building and gloves when in resident rooms. 
    • Today we began monitoring residents for symptoms every 4 hours during wake time in the arbors.
    • As of today’s wellness checks our ALF residents and employees remain symptom-free.
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community
  • You can expect additional updates via email during the next several days.  You will be contacted by phone if your loved one has a change of condition or requires testing.

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  As Jessica Bankhead is currently on medical leave for unrelated reasons, please direct all of your questions to me.  If I can’t answer them I will find someone who can.

Linda Hagler-Reid

Regional Operations Director

Americare Senior Living

lhagler@americareusa.net 

(417) 505-0311