Emergency information for Lakewood Senior Living in Springfield, Missouri

SCHEDULE A VISIT - ASSISTED LIVING

SCHEDULE A VISIT - THE ARBORS

 

Update:  Friday, July 3, 2020

To our Americare Families:

Our communities recently shared their plans to open visitation for residents and their loved ones.   Some communities have already started and others are set to start. 

 As you know, the states in which we operate are experiencing a surge in COVID-19 cases.  This is prompting states and counties to issue additional guidelines on when senior living communities can start guest visits (outside or inside).  

We ask that you contact your community directly prior to your scheduled visit to determine if visits have been temporarily placed on hold.     We still welcome window visits (providing windows remain closed).   

We too want to reunite our residents and their families.  Doing so in a responsible manner will help keep our residents and employees safe.  We appreciate your continued support during these challenging times.  

 

Sincerely,

 

Clay Crosson

President 

Americare Senior Living

 

UPDATE:  Friday, June 19, 2020

To our assisted living families in the State of Missouri:

On June 15th Randal Williams with the Missouri Department of Health and Senior Services (DHSS) issued a memorandum outlining guidelines to allow nursing homes and other long-term care facilities (like our assisted living and Arbors communities) to offer outdoor visitation for our families and residents.  We are pleased to be given the greenlight by DHSS but we want our families to clearly understand the conditions placed on these visitation opportunities.  Each of our communities will need to meet those conditions individually.

As stated in Governor Parson’s order on June 11, Local (government) officials will still have the ability to put further measures or regulations in place, but from a statewide stance, all restrictions will be lifted." – Governor Michael L. Parson, June 11, 2020

We anticipate several of our communities being ready to start implementing visitation plans by next week.  However due to high rates of infection the following Missouri counties have not given their clear permission for visits to begin:

Boone County

Jasper County – Carthage specifically

Jackson County

St. Charles County

St. Louis County

You will receive an email when your community is ready to schedule visits and with instructions on how to do so. 

We thought it would be helpful for you to understand the conditions of DHSS and the guidelines Americare is putting in place to open up outside visit opportunities yet remain vigilant in keeping our residents safe:

  1. DHSS directs that for communities to offer outside visits there have been no new COVID-19 cases in residents or staff members in the previous 28 days.
  2. DHSS is limiting each visit to two visitors with proper social distancing and proper hand hygiene prior to and after the visit
  3. DHSS is requiring both the visitor and the resident to wear a mask.  If the resident is unable to wear a mask an alternate options of a plastic partition may be used.
  4. DHSS is requiring a screening upon arrival of each visitor and allowing only those visitors that meet the screening criteria to visit. Components of the screening will determine whether the visitor has ever been diagnosed with COVID-19 and are they currently showing signs and symptoms.   Additionally visitors must be able to demonstrate proper use of infection control techniques to visit
  5. DHSS is expecting communities to keep visitor logs noting the names of visitors, who they visited, staff that assisted the visit, dates of visit, and contact information in the event of subsequent positive COVID-19 cases among staff or residents.
  6. DHSS is directing communities to sanitize any outdoor areas, including tables, chairs and partitions between each and every visit using an EPA approved disinfectant in accordance with instructions for dilution and contact times.

In response to the conditions of DHSS, Americare will implement the following processes at each of our communities:

  • Americare will set up outdoor visitation stations at each location.  These shaded locations will have social distancing measures in place for residents and visitors to follow and maintain 6 foot distancing.  Designated areas will be established for the resident closest to the community.
  • Americare will require each visitor to sign in and provide needed information on the visitation sign in sheet and to complete a wellness screening.  This screening tool will require a temperature check and questionnaire to be completed.  Anyone not meeting the requirements of the screening will be required to reschedule the visit.
  • Americare will provide hand sanitizer on site to allow for hand hygiene prior to and after the visit.
  • Americare requests that visitors provide their own face mask, but if one is not available a mask will be provided.  Masks MUST be worn at all times during the visit. 
  • Americare will require an appointment for each visit.  These visits will be coordinated based on staff availability, meal times and weather conditions.  We are working on establishing a simple system to help our staff provide easy scheduling for our families.   However currently we will be using a manual system.  No visits will be allowed that are not prescheduled with the community staff.
    • Please call your community directly to inquire about visit availability.
    • To allow everyone the opportunity to schedule an initial visit with their loved one we are not allowing “standing visits” to be scheduled at this time. 
    • Within the next two weeks we hope to have a more automated system in place for self-scheduling. 
  • Americare will allow 2 visitors (including babies and children) at a time per resident in a 30-minute increment.  Each visitor must be able to demonstrate proper infection control practices.  If infection control practices are not followed then the visit will need to end.  Additionally, the resident will be placed on a 14 day in room quarantine for the safety of other residents.
    • While children are always welcome – they too must be able to wear PPE and practice proper infection control and social distancing.
  • Americare staff will disinfect the visitation station between each resident’s scheduled visit.

Please note inside visits have not been approved by DHSS.  We ask that you continue to abide by our no-visitors policy inside the building.  Window visits of course are still encouraged with a closed window to prevent transmission and can be done without an appointment. 

For the health and safety of our residents please use good judgement with regard to outdoor temperatures before having your loved one join you for an outdoor visit.  If a heat index warning has been issued we will ask that you do a window visit instead. 

Thank you for your continued support during these challenging times.  We too want to reunite our residents with their loved ones.  Doing so in a responsible way will help ensure everyone’s safety.  If you have a specific question regarding your loved one or your community’s visit processes, please contact your administrator or director of nursing. 

 

Sincerely,

Mary Eaves                                                            Michael Hammond

Senior Vice President                                            Senior Vice President

Heartland Division                                                 Gateway Division

 


Greetings from Diane Peck, Regional Operations Director

This is our Culture statement that our employees developed:

Employee Culture Statement: At Americare, we make a difference in the everyday lives of others and we are proud of the work we do.  We have created communities that embrace our team members like family.  We have a culture of recognition, empowerment and a side of fun.  Out senior living communities are places where excellence thrives and that we call home.

Every day I see our values displayed by our team’s dedication to keeping our residents safe and well.  From our President, Clay Crosson to our front line staff, the welfare of the residents and our employees who serve them has been the greatest focus.

  • We complete wellness checks frequently on residents and staff to ensure we are proactive on any symptoms that may appear. 
  • We continue to restrict visitors from our community, despite the relaxing of stay-at-home orders.  We’re following the guidance of our state health department, the Centers for Medicare and Medicaid Services and the American Health Care Association.
  •  I know how hard this has been for the residents and families but it has resulted in our region so far being free of any COVID-19 in our buildings. 
  • We know we can’t guarantee this to always be the case.  However Americare is continuously supporting us with up-to-date CDC recommendations and supplying our communities with personal protective equipment to ensure we are prepared. 
  • If we do have a case(s) you will be notified by phone and updated daily via email.  Americare believes in open and honest communication with all of our residents and families. 

This is a challenging time for all of us but I want you to know as a company and as a regional team we are dedicated to providing excellence in the place our residents call home. 

If you have any questions or concerns please feel free to contact me,

Diane Peck

Regional Director of Operations

dpeck@americareusa.com

1-573-258-9416