Emergency information for The Neighborhoods at Quail Creek in Springfield, Missouri

Update: February 1st, 2021

Good Afternoon Neighborhoods at Quail Creek Family:

Wanted to give a quick update on our COVID-19 status. As you were made aware; on January 28th, we had 1 Employee test positive for COVID-19 on the evening of the 27th at which time we tested all Residents the morning of the 28th. As communicated, we had two Residents test Positive.

As we explained, testing of all Residents would re-occur on January 30th at which time all Residents were Negative. Per CMS and DHSS Guidelines we tested all Residents again on 02/01/2021 which resulted with 1 additional Resident being Positive. We have communicated this directly to the individual’s family.

Our current Positive number(s) are:

  • 3 Residents
  • 1 Employee

We believe in open and transparent communication and we will continue to provide this throughout our current situation. We greatly appreciate all of your support during these difficult times.



Eric Windham, Administrator


Update: December 4th, 2020

Good Afternoon Neighborhoods at Quail Creek Family:

Thank you for taking our calls today regarding our situation at The Neighborhoods at Quail Creek. For those of you we did not reach we attempted to leave a message.  Here is a recap of what we discussed:

  • Effective September 2nd, 2020 CMS (Centers for Medicare & Medicare Services) mandated that all Nursing Homes start testing all Employees based on the positivity rates of the County for which the Facility resides. As to be in compliance we immediately initiated these requirements.
  • This morning; December 4th, during our routine testing of employees we discovered one employee who works in our Community tested positive for COVID-19.
  • The employees will remain off work and return when they meet the CDC requirements. We wish them a speedy recovery.
  • In accordance with our pandemic guidelines we placed all of our residents on in-room quarantine until we have a clear understanding of the exposure risk.
    • We began monitoring residents for symptoms every 4 hours during wake time
    • All staff are wearing KN95-masks while on duty and gloves in resident rooms
    • We have an adequate supply of personal protective equipment on hand and more available should we need it
    • Our most recent health check show no residents with signs or symptoms
  • On December 4th in accordance with our pandemic guidelines, the administrator contacted the local and state health departments to report the positive test results.
  • On December 4th we tested all Residents.
    • We used a Rapid Test to get immediate results. These results showed all Residents were Negative.
    • Per the recommendation of the Department of Health and Senior Services we will test all residents on Monday-Tuesday and then continue weekly until we have two consecutive weeks of Negative results.
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.   Thank you for your support during these challenging times.


Eric Windham, Administrator

Update:  Friday, September 25, 2020

To our families, 

I am pleased to share a relaxing of visitation guidelines by the Missouri Department of Health and Senior Services as advised by the Center for Medicaid and Medicaid Services (CMS).  The new guidelines pertain to outdoor, indoor and “compassionate care” visits and impact residents in our Missouri skilled nursing, assisted living, memory care assisted living, and TigerPlace. 

The attached guidelines spell out the scheduling, health checks and infection control protocols we will ask you to follow to help ensure we keep our residents safe.

To designate your loved one’s indoor visitors and to learn how to schedule your visits please contact: Quail Creek Concierge, quailcreek@americareusa.net, 417-889-1275

Here is what you need to know:

Outdoor Visits:

  • Are now permitted regardless of whether a facility has positive COVID-19 cases.  
  • Outdoor visitation will be allowed for any resident who is COVID negative or asymptomatic and not suspected to have COVID 19; or previously COVID-19 positive but have been release from isolation.


Indoor Visits: 

 Are now permitted providing the facility meets the following criteria:

  • There has been no new onset of COVID-19 cases in the last 14 days
  • Residents will designate up to 5 visitors who may visit indoors and visitors will be limited to 2 at a time per resident. 
  • The facility is not currently conducting “outbreak testing”.   Our skilled communities are required to conduct “routine testing” based on the positivity rate in their county.  Routine testing alone does not preclude a skilled nursing community from opening indoor visits.   
  • For skilled nursing communities if county positivity rate is greater than 10% then visitation would only be allowed indoor for compassionate care.  Our county positivity rate is 15%.


Indoor Compassionate Care Visits:

  • Compassionate Care Visits can occur regardless of the community COVID status.
  • Compassionate Care includes, but is not limited to:
  • End-of-life situations
  • A resident, who was living with their family before recently being admitted to a nursing home, is struggling with the change in environment and lack of physical family support.
  • A resident who is grieving after a friend or family member recently passed away.
  • A resident who needs cueing and encouragement with eating or drinking, previously provided by family and/or caregiver(s), is experiencing weight loss or dehydration.
  • A resident, who used to talk and interact with others, is experiencing emotional distress, seldom speaking, or crying more frequently (when the resident had rarely cried in the past).

* NOTE: For situations where there is a roommate and the health status of the resident prevents leaving the room, facilities should attempt to enable in-room visitation while adhering to the core principles of COVID-19 infection prevention.

We are as anxious as you are to reunite our residents with their family and friends.  Please take time to read and understand these expanded visitor guidelines so together we can do so safely.




Eric Windham