Emergency information for Victorian Place of Sullivan in Sullivan, Missouri

SCHEDULE A VISIT

 

 

Update: Wednesday, January 13, 2021


Good evening Victorian Place of Sullivan Family: 

I am sad to share that we have learned that one of our residents, who was receiving care in our skilled cohort unit, has passed away.  We will miss them dearly and we ask that you keep their family in your thoughts and prayers.  

Here are our latest updates:

Whole house testing was completed on 1/11/2021 and we are happy to report that all residents and employees tested negative.  

  • We have decided to do another round of testing for all residents and employees on 1/18/2021. 
    • You will be notified privately of your loved one’s results
    • We will update all families on our overall results. 

I wanted to share the good news.  Our plan is to lift our in-room quarantine on 1/21/2021 which represents 14 days from possible exposure.  

Thank you for your support, thoughts and prayers during these challenging times. 

 

Sincerely, 

 

Tracey Martin 

Administrator

--------------------

Update:  January 6, 2021

Good evening Victorian Place of Sullivan Family:

First off, I am sad to share that we have learned that one of our residents who was receiving care in our cohort unit has passed away.  We ask that you keep their family in your thoughts and prayers.  We will miss them dearly. 

Here are today’s updates. 

Based upon our most recent testing, we have learned that one resident tested positive for COVID-19.  This resident has been moved our skilled cohort unit to receive care.  We look forward to them returning to us safe and well. 

  • Today all residents on the campus were placed on in-room quarantine and we implemented contact isolation protocols.    Quarantine will be in effect until 1/21/2021.
  • All residents will be checked every 4 hours for symptoms during wake hours.
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.  Our community has an adequate supply of PPE and can access additional supplies through our company’s stockpiles. 
  • In accordance with our pandemic guidelines, we contacted the local and state health departments to report the positive test result.
  • We are doing our best to keep our residents engaged and connected during this time.  If we can assist you in connecting with your loved one, please let us know.   
  • We have decided to test all of our residents and employees for COVID-19 beginning 1/11/2021. 
    • You will be notified privately of your loved one’s results
    • We will update all families on our overall results.
  • We are continuing to disinfect surfaces throughout the community.

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.  Thank you for your support, thoughts and prayers during these challenging times.

 

Sincerely,

Tracey Martin

Administrator

 

 

 

---

Update:  Monday, January 4, 2021

Good Victorian Place of Sullivan Family:

After testing we have learned that an employee in our building have tested positive for COVID-19. 

  • The employee was tested after showing symptoms on 1/2/2021 with their last day of work being 1/2/2021.  This brings our overall positive employee count to seven and they are recovering at home.  We look forward to them returning to us safe and well soon. 
  • Today all residents on the campus were placed on in-room quarantine and we implemented contact isolation protocols.  Quarantine is currently set to lift on 1/17/2021. 
  • All residents will be checked every 4 hours for symptoms during wake time. 
  • All staff is wearing N95 masks while in the building and gloves while in resident rooms.  Our community has an adequate supply of PPE and can access additional supplies through our company’s stockpiles. 
  • In accordance with our pandemic guidelines, we contacted the local and state health departments to report the positive test result.
  • Our next round of whole house testing will be on 1/4/2021.  
    • You will be notified privately of your loved one’s results
    • We will update all families on our overall results.
  • We are continuing to disinfect surfaces throughout the community. 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.  Thank you for your support during these challenging times for it is your thoughts and prayers that keeps us going. 

 

Sincerely,

Tracey Martin

Administrator

 

 

----

December 30, 2020

Good Afternoon Victorian Place of Sullivan Family,   

In addition to what has already been reported here are today’s updates:

  • All of our residents are stable in the building.
  • We currently have 4 employees and 11 residents who have tested positive.
  • All of the positive residents have been transferred to Americare Skilled communities and are being cared for on their special care units.
  • Another round of whole house testing will be conducted 1/4/21.
  • All residents will continue on in-room quarantine which will continue at least through 1/14/21 which represents 14 days from possible exposure. 
  • We are doing our best to keep our residents engaged and connected during this time.  If we can assist you in connecting with your loved one, please let us know.    

Our residents come first.  And every team member at Victorian Place of Sullivan is committed to that philosophy.    Your support and prayers keep us going.    If you have further questions, please reach out to me. 

Sincerely,

 

Tracy Martin

Administrator

------------

December 28, 2020

Good Morning Victorian Place of Sullivan Family,   

In addition to what has already been reported here are today’s updates:

  • All of our residents are stable in the building.
  • We currently have 3 employees and 8 residents who have tested positive.
  • All of the positive residents have been transferred to Americare Skilled communities and are being cared for on their special care units.
  • Another round of whole house testing will be conducted today, 12/28.
  • All residents will continue on in-room quarantine which will continue at least through 1/10/21 which represents 14 days from possible exposure. 
  • We are doing our best to keep our residents engaged and connected during this time.  If we can assist you in connecting with your loved one, please let us know.    

Our residents come first.  And every team member at Victorian Place of Sullivan is committed to that philosophy.    Your support and prayers keep us going.    If you have further questions, please reach out to me. 

Sincerely,

 

Tracy Martin

Administrator

-----------

December 24, 2020

Good Morning Victorian Place of Sullivan Family:

This morning we learned that 5 residents and 2 employee have tested positive for COVID-19: 

  • In accordance with our pandemic guidelines all of our residents continue on in-room quarantine.     
    • We began monitoring residents for symptoms every 4 hours during wake time
    • All staff are wearing N95-masks while on duty and gloves in resident rooms. 
    • We have an adequate supply of personal protective equipment on hand and more available should we need it. 
    • Our most recent health check show no residents with signs or symptoms
  • Instead of setting up a special care unit, all of the positive residents were transferred to Americare Skilled communities last evening and are being cared for on their special care units.
  • Today in accordance with our pandemic guidelines, we contacted the local and state health departments to report the positive test results. 
  • We will complete a second round of testing on 12/28.
    • You will be notified privately of your loved one’s results
    • We will update our families on the overall results of our community. 
  • The proposed quarantine release date is 1/7/2020.  This date may change again as we continue to test.
  • In Missouri we allow outdoor visits and indoor compassionate care visits regardless of COVID-19 status.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.      Thank you for your support and prayers during these challenging times.  We are doing everything we can to keep our residents safe. 

Tracy Martin

Administrator

--------

Update:  Saturday December 19, 2020
Good afternoonVictorian Place of Sullivan Family:
Thursday night we learned  that an employee who worked at both Dunsford Court and Victorian Place of Sullivan tested positive for COVID-19.   The employee’s last day worked was 12/16/2020

  • The employee remains off work and we are hopeful for their full recovery.
  • In accordance with our pandemic guidelines we placed all of our residents on in-room quarantine which will continue at least through 12/30/2020 which represents 14 days from possible exposure.  
    • We began monitoring residents for symptoms every 4 hours during wake time
    • All staff are wearing N95-masks while on duty and gloves in resident rooms.  
    • We have an adequate supply of personal protective equipment on hand and more available should we need it.  
    • Our most recent health check shows no residents with signs or symptoms.
  • In accordance with our pandemic guidelines, the administrator contacted the local and state health departments to report the positive test results.  
  • We started the process of initiating testing of all residents and employees.  
    • You will be notified privately of your loved one’s results
    • We will update our families on the overall results of our community.  
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.   Thank you for your support during these challenging times.
Sincerely,
Tracey Martin 
Administrator

 

 

---------------------------------------------------------------

 

Monday, December 14, 2020

Dear Victorian Place of Sullivan Residents and Families,
Over the past two years, Americare has been evaluating the services we could provide in Sullivan.  Specifically, the possibility of offering a memory care assisted living product to the market.   Our two communities, Dunsford Court and Victorian Place of Sullivan, while different in structure, provide a similar service package.   The COVID-19 pandemic, has introduced additional pressures on us to successfully operate both buildings as they are.    
Therefore, as we discussed in our conversations on Wednesday, December 9, 2020, we have decided to temporarily cease operations at Dunsford Court by January 18th and offer our residents relocation to our sister community, Victorian Place of Sullivan.  Then we intend to convert the current Dunsford Court into a memory care assisted living community and be ready for opening by the end of June, 2021.  In the meantime, Dunsford may be used as a special care unit option for COVID-19 positive residents if the need arises. 
As mentioned, we are offering to transfer you/your loved one to our Victorian Place of Sullivan building.  Indeed, as of today, four of our residents have already relocated to VP Sullivan.    During our phone conversation we discussed your 2021 rate. I think you will be pleased at the extra space our Victorian Place rooms offer.  Private rooms have a full bath, eat-in kitchenette and separate living space.  Semiprivate rooms share a full bath and eat-in kitchenette with sleeping space nearly double that offered at Dunsford Court.   And of course, you’ll receive that Americare Hometown Hospitality you’ve come to expect.  All of the employees at Dunsford Court will be part of the team at Victorian Place of Sullivan - including me as administrator.
I will be setting up VIP tours for you and your family member to see Victorian Place of Sullivan and all it has to offer per your request. The setting is beautiful.   Of course, the choice is yours to select the community of your choice.  We also have other Americare communities in surrounding areas you can consider or outside options. Either way I am here to support you and make the transition as smooth as possible.
I hope you will join me as we build a new, vibrant community of residents and employees at Victorian Place of Sullivan.  I’m committed to making it feel like home to you – from day one.  
Sincerely,

Tracy Martin
Administrator

Administrator

 

------------------------------------------------------------------

Update:  Tuesday, November 24, 2020

Good evening Victorian Place of Sullivan Family,

Here is an update of where we stand this evening at Victorian Place of Sullivan:

The results of our whole-house COVID-19 rapid testing today revealed one additional employee testing positive.  The employee’s last day worked was today.  They will remain off work and monitor symptoms.  We are hopeful for a full recovery.  All resident results were negative for the virus. 

We will conduct our next round of whole-house COVID-19 PCR testing on 11/30. You will be notified privately of your loved one’s results and we will update all families on our overall results. 

Our in-room quarantine will continue.  We began monitoring residents for symptoms every 4 hours during wake time. 

  • All staff are wearing N95-masks while on duty and gloves in resident rooms. 
  • We have an adequate supply of personal protective equipment on hand and more available should we need it. 
  • Our most recent health check shows no residents with signs or symptoms

In accordance with federal and state guidelines we are allowing only outside visits and indoor compassionate care visits at this time. 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.   Thank you for your support during these challenging times.

Sincerely,

 

Tracy Martin

Administrator

---------------------------------------------

Update:  Friday, July 3, 2020

To our Americare Families:

Our communities recently shared their plans to open visitation for residents and their loved ones.   Some communities have already started and others are set to start. 

 As you know, the states in which we operate are experiencing a surge in COVID-19 cases.  This is prompting states and counties to issue additional guidelines on when senior living communities can start guest visits (outside or inside).  

We ask that you contact your community directly prior to your scheduled visit to determine if visits have been temporarily placed on hold.     We still welcome window visits (providing windows remain closed).   

We too want to reunite our residents and their families.  Doing so in a responsible manner will help keep our residents and employees safe.  We appreciate your continued support during these challenging times.  

 

Sincerely,

 

Clay Crosson

President 

Americare Senior Living

 

UPDATE:  Friday, June 19, 2020

To our assisted living families in the State of Missouri:

On June 15th Randal Williams with the Missouri Department of Health and Senior Services (DHSS) issued a memorandum outlining guidelines to allow nursing homes and other long-term care facilities (like our assisted living and Arbors communities) to offer outdoor visitation for our families and residents.  We are pleased to be given the greenlight by DHSS but we want our families to clearly understand the conditions placed on these visitation opportunities.  Each of our communities will need to meet those conditions individually.

As stated in Governor Parson’s order on June 11, Local (government) officials will still have the ability to put further measures or regulations in place, but from a statewide stance, all restrictions will be lifted." – Governor Michael L. Parson, June 11, 2020

We anticipate several of our communities being ready to start implementing visitation plans by next week.  However due to high rates of infection the following Missouri counties have not given their clear permission for visits to begin:

Boone County

Jasper County – Carthage specifically

Jackson County

St. Charles County

St. Louis County

You will receive an email when your community is ready to schedule visits and with instructions on how to do so. 

We thought it would be helpful for you to understand the conditions of DHSS and the guidelines Americare is putting in place to open up outside visit opportunities yet remain vigilant in keeping our residents safe:

  1. DHSS directs that for communities to offer outside visits there have been no new COVID-19 cases in residents or staff members in the previous 28 days.
  2. DHSS is limiting each visit to two visitors with proper social distancing and proper hand hygiene prior to and after the visit
  3. DHSS is requiring both the visitor and the resident to wear a mask.  If the resident is unable to wear a mask an alternate options of a plastic partition may be used.
  4. DHSS is requiring a screening upon arrival of each visitor and allowing only those visitors that meet the screening criteria to visit. Components of the screening will determine whether the visitor has ever been diagnosed with COVID-19 and are they currently showing signs and symptoms.   Additionally visitors must be able to demonstrate proper use of infection control techniques to visit
  5. DHSS is expecting communities to keep visitor logs noting the names of visitors, who they visited, staff that assisted the visit, dates of visit, and contact information in the event of subsequent positive COVID-19 cases among staff or residents.
  6. DHSS is directing communities to sanitize any outdoor areas, including tables, chairs and partitions between each and every visit using an EPA approved disinfectant in accordance with instructions for dilution and contact times.

In response to the conditions of DHSS, Americare will implement the following processes at each of our communities:

  • Americare will set up outdoor visitation stations at each location.  These shaded locations will have social distancing measures in place for residents and visitors to follow and maintain 6 foot distancing.  Designated areas will be established for the resident closest to the community.
  • Americare will require each visitor to sign in and provide needed information on the visitation sign in sheet and to complete a wellness screening.  This screening tool will require a temperature check and questionnaire to be completed.  Anyone not meeting the requirements of the screening will be required to reschedule the visit.
  • Americare will provide hand sanitizer on site to allow for hand hygiene prior to and after the visit.
  • Americare requests that visitors provide their own face mask, but if one is not available a mask will be provided.  Masks MUST be worn at all times during the visit. 
  • Americare will require an appointment for each visit.  These visits will be coordinated based on staff availability, meal times and weather conditions.  We are working on establishing a simple system to help our staff provide easy scheduling for our families.   However currently we will be using a manual system.  No visits will be allowed that are not prescheduled with the community staff.
    • Please call your community directly to inquire about visit availability.
    • To allow everyone the opportunity to schedule an initial visit with their loved one we are not allowing “standing visits” to be scheduled at this time. 
    • Within the next two weeks we hope to have a more automated system in place for self-scheduling. 
  • Americare will allow 2 visitors (including babies and children) at a time per resident in a 30-minute increment.  Each visitor must be able to demonstrate proper infection control practices.  If infection control practices are not followed then the visit will need to end.  Additionally, the resident will be placed on a 14 day in room quarantine for the safety of other residents.
    • While children are always welcome – they too must be able to wear PPE and practice proper infection control and social distancing.
  • Americare staff will disinfect the visitation station between each resident’s scheduled visit.

Please note inside visits have not been approved by DHSS.  We ask that you continue to abide by our no-visitors policy inside the building.  Window visits of course are still encouraged with a closed window to prevent transmission and can be done without an appointment. 

For the health and safety of our residents please use good judgement with regard to outdoor temperatures before having your loved one join you for an outdoor visit.  If a heat index warning has been issued we will ask that you do a window visit instead. 

Thank you for your continued support during these challenging times.  We too want to reunite our residents with their loved ones.  Doing so in a responsible way will help ensure everyone’s safety.  If you have a specific question regarding your loved one or your community’s visit processes, please contact your administrator or director of nursing. 

 

Sincerely,

Mary Eaves                                                            Michael Hammond

Senior Vice President                                            Senior Vice President

Heartland Division                                                 Gateway Division