Emergency information for Parkway Cove in Covington, Tennessee



Update:  Saturday December 19, 2020

Good morning Parkway Cove Family:
We received notification that an employee who works in both the assisted living tested positive for COVID-19.   The employee’s last day worked was 12/17/2020.   The employee remains off work and we are hopeful for their full recovery.

  • Today in accordance with our pandemic guidelines we placed all of our residents on in-room quarantine which will continue at least through 12/31/2020 which represents 14 days from possible exposure.  
    • We began monitoring residents for symptoms every 4 hours during wake time.
    • All staff are wearing N95-masks while on duty and gloves in resident rooms.  
    • We have an adequate supply of personal protective equipment on hand and more available should we need it.  
  • In accordance with our pandemic guidelines, the administrator contacted the local and state health departments to report the positive test results.  
  • We have started the process of initiating rapid testing of all residents and employees.  
    • You will be notified privately of your loved one’s results
    • We will update our families on the overall results of our community.  
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community. 
  • We will begin testing again on December 19, 2020.  

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.   Thank you for your support during these challenging times.
Shanon Johnson 






Update:  Friday, July 3, 2020

To our Americare Families in Tennessee:

Our communities recently shared their plans to open visitation for residents and their loved ones.   Some communities have already started and others are set to start. 

 As you know, Tennessee is experiencing a surge in COVID-19 cases.  This is prompting the state to issue further guidance at the county level to determine if visits can proceed. Data on the link below from the Tennessee Department of Health will be updated daily and will be our guide whether the county in which we operate exceeds thresholds in cases (10 new cases per 100,000 in population) and must suspend outdoor visits.   You too can visit the site.  



We ask that you contact your community directly prior to your scheduled visit to determine if visits have been temporarily placed on hold.     We still welcome window visits (providing windows remain closed).   

We too want to reunite our residents and their families.  Doing so in a responsible manner will help keep our residents and employees safe.  We appreciate your continued support during these challenging times.  




Clay Crosson


Americare Senior Living



Tennessee Visitation Plan

Community:  Parkway Cove

Date visitation allowed: July 6th, 2020

Current County Risk Profile:  High Risk


The Governor of Tennessee signed an order to re-open long-term care communities to visitors during the COVID-19 Pandemic beginning June 15, 2020.  The plan below is designed to be implemented as appropriate for risk profile of each community by July 6th, 2020.

Assisted living communities will be allowed to have limited visitation within state guidelines and with compliance of applicable assisted living regulations.

Americare strives to allow families and residents to have visitation rights in a manner that mitigates the risks of transmission of COVID-19.  The elderly remains at high risk for negative health outcomes with COVID-19 and the virus is highly contagious once entering a communal living environment. 

Allowing visitation will increase the risk of a community having a COVID-19 outbreak.  However, the visitation plan will provide balance to the increased risk of COVID-19 transmission with residents’ emotional, social, and psychosocial needs to have personal connections with their loved ones.

The following re-opening plans for limited visitation may be amended at any time based on new guidance from the state of Tennessee, local health department, risk profile of the county related to COVID-19 cases, and outcomes resulting from implementation of the new visitation plan.

Please keep in mind, this is not only a family member loved one’s home, but other residents’ home too.  Violating these directives will not only place the resident in danger, but will expose other residents to unnecessary risk.  Violation will result in 14-day quarantine of the exposed residents.  Family members violating these directives may be subject to additional visitation restrictions, up to and including being excluded from participation in outdoor and indoor visitations.

The plan will address the types of visitation allowed and the conditions that must be in place.  The community will cancel visitation based on inclement weather conditions, including heat advisory warning, during in-room quarantine, or COVID-19 related exposure at the community.

Closed window visits are allowed and may occur at any time and does not require pre-scheduling.

Our community allows the following types of visitation: High Risk

Outdoor visitation with additional PPE barrier:  communities in high risk counties defined by Americare’s guide of red counties, will allow adult two visitors at a time to visit a resident with scheduled outdoor visitation with a with additional PPE requirements.  The resident will be required to wear a level 1 face mask and family member will be required to wear a KN95/N95 respirator mask.  

A physical barrier allowing visual contact but prevent physical contact will be established for memory care communities. To allow each resident to participate in visitation and appropriate staff oversight, a recommended maximum of 30 minutes per visit per week.

A designated area(s) will be set up.  Chairs and table will be provided to allow proper distancing. 

Visitor will schedule visit on a designated self-scheduling application

  • The community must have conducted state testing on all residents and employees with documented consent or decline forms
  • The community must have no new cases of COVID-19 in the past 28 days
  • The visitor must complete the outdoor visitor self-wellness check form prior to visiting with a resident. No entry within the building is allowed.
  • The visitor must sign in on the outdoor visitor log which is to include date, time , name, contact information, and resident visiting
  • The visit will be scheduled and have a staff member present to validate proper social distancing
  • The community must have proper PPE available at the visitation area
  • The community must have adequate PPE defined as minimum of 50 boxes of gloves, 500 level 1 face masks, 300 gowns, 300 N95/KN95 respirator masks, and 50 face shields/googles available to access if needed within 24 hours
  • All residents receiving daily full set of vitals and two respiratory checks
  • The community has a cohorting plan developed
  • The community has access to adequate testing supplies
  • The chairs, table, binder, and vital sign equipment will be pre and post visit sanitized with an EPA approved disinfectant with emerging virus claims.
  • The community will provide an outdoor binder with self-wellness check, vital sign equipment, visitor log, and hand sanitizer
  • The community will provide a shaded space for both resident and visitors
  • The visitor may not enter the building for any reason


You can expect a link for visitor self-scheduling by the end of next week.



Shanon K. Johnson


Parkway Cove Assisted Living