Emergency information for South Breeze Senior Living in Memphis, Tennessee

SCHEDULE A VISIT - ASSISTED LIVING

 

SCHEDULE A VISIT - THE ARBORS

Update: Friday, August 7, 2020

Good Morning South Breeze and Arbors Family,

Today, in accordance with our pandemic guidelines, we have lifted our in-room quarantine on our South Breeze campus.  Today represents 14 days from possible exposure.  Our recent round of testing on July 29th showed now new cases of the virus among residents or staff. 

Our two employees who originally tested positive are considered recovered and have returned to work. 

On behalf of the entire team at South Breeze and Americare’s regional personnel, thank you for your continued support and prayers through these challenging times. 

Sincerely,

 

 

Shelly Tash

Interim Administrator

 

 

 

 

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Update:  Friday, July 3, 2020

To our Americare Families in Tennessee:

Our communities recently shared their plans to open visitation for residents and their loved ones.   Some communities have already started and others are set to start. 

 As you know, Tennessee is experiencing a surge in COVID-19 cases.  This is prompting the state to issue further guidance at the county level to determine if visits can proceed. Data on the link below from the Tennessee Department of Health will be updated daily and will be our guide whether the county in which we operate exceeds thresholds in cases (10 new cases per 100,000 in population) and must suspend outdoor visits.   You too can visit the site.  

https://www.tn.gov/health/cedep/ncov/data/epi-curves

 

We ask that you contact your community directly prior to your scheduled visit to determine if visits have been temporarily placed on hold.     We still welcome window visits (providing windows remain closed).   

We too want to reunite our residents and their families.  Doing so in a responsible manner will help keep our residents and employees safe.  We appreciate your continued support during these challenging times.  

 

Sincerely,

 

Clay Crosson

President 

Americare Senior Living

 

 

Update:  July 26, 2020

Good afternoon South Breeze and Arbors Family,

Here is an update of where we stand this afternoon: 

This weekend, we received test results from our latest round of testing and all residents were found to be negative for COVID-19. 

Both employees that previously tested positive for COVID-19 remain off of work and continue to recover in their home.

A few employee tests remain outstanding at this time, but the results which we have received show that those employees have tested negative for COVID-19. When the remaining results are returned, we will be in contact to share those with you.

We will begin the process of retesting all residents and employees on Wednesday, July 29th. If all of these results are negative, the in-room quarantine will be lifted on August 7th.

I am very proud of our team here at South Breeze and The Arbors and I appreciate the support we received from Americare’s regional personnel.  I also want to thank you, our families, for your support and prayers through these challenging times.

Sincerely,

Shelly Tash

Administrator

 

 

Update:  Thursday, July 23, 2020

Good afternoon South Breeze and Arbors Family,

Here is an update of where we stand today:

  • We completed a round of testing this week for all residents and employees in the ALF building. 
    • All residents in the ALF tested negative for the virus
    • Today we received notification that an employee who works in both the assisted living and arbors tested positive for COVID-19. The employee’s last day worked was today, July 23rd. They did not show signs or symptoms, but remain off work and we are hopeful for their full recovery.
  • Both assisted living and Arbors buildings remain on quarantine at this time.
  • Today in accordance with our pandemic guidelines, the administrator contacted the local and state health departments to report the positive test result. 
     
  • Today we started the process of testing all residents and employees in both buildings.  We expect to have the tests completed in the next couple of days. 
    • We expect results within 72 hours of the tests being sent to the lab
    • You will be notified privately of your loved one’s results
    • We will update our families on the overall results of our community. 
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.   While there are test results still pending, we wanted to give you at least a partial update.  Please direct your questions to me.     Thank you for your support during these challenging times.

 

Sincerely,

 

Dylan Hagler

Administrator

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UPDATE:       Tuesday, July 1, 2020

 

Good morning South Breeze and Arbors Family,

I am pleased to report that all of our residents have now tested negative for COVID-19 for a second time.      Therefore, we were able to lift our in-room quarantine in our assisted living yesterday and will do the same in our Arbors building on Friday, July 3rd

Next week we will share plans to begin outdoor visits for our residents and families.  These plans have been developed in accordance with the State of Tennessee Department of Health. 

Thanks to all of our families and friends for their support and prayers during this time.  I am also very proud of our South Breeze team for the way they pulled together. 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of you questions me.  If I don’t’ have the answer I will find someone who does.    Thank you for your support during these challenging times.

 

Sincerely,

 

Dylan Hagler

Administrator

South Breeze Senior Living

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UPDATE:       Monday June 22, 2020

 

Good morning South Breeze and Arbors Family,

Here is an update of where we stand today on our South Breeze Campus 

*             Our Arbors employee tested positive on 6/14 and last worked 6/9 remains hospitalized. 

*             All residents and employees tested 6/16.  All residents tested negative for COVID-19. 

*             One additional employee at The Arbors tested positive on 6/18 and was sent home to isolate.  The employee is in good condition. 

*             We are awaiting test results on an additional 5 employees.  All are asymptomatic.

*             Out of an abundance of caution we retested 5 residents who tested negative for COVID-19 but remain symptomatic and have asked for a wider test panel to determine cause of symptoms.  

If your loved one was among those residents you have been notified of the testing and we will share their results when we know them. 

*             To date we have protected 42 residents from the virus (27ALF and 15 Arbors) through use of quarantine

*             In accordance with federal and state guidelines we are allowing no visitors at this time.

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of you questions me.  If I don’t’ have the answer I will find someone who does.    Thank you for your support during these challenging times.

 

Sincerely,

 

Dylan Hagler

Administrator

South Breeze Senior Living

 

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UPDATE:       Sunday, June 14, 2020

 

Good evening South Breeze and Arbors Family,

Thank you to all of our wonderful families who took our calls today regarding our situation at South Breeze.  Here is a recap of what we discussed:    Today we received notification that an employee at our Arbors community tested positive for COVID-19.   The employee’s last day worked was Tuesday June 9th.      

  • The Employee had been completing daily wellness checks for each shift worked since being hired and their last wellness check indicated no signs or symptoms. 
  • Today in accordance with our pandemic guidelines we placed all of our residents in both buildings on in-room quarantine which will continue at least through June 24th which represents 14 days from possible exposure. 
    • We began monitoring residents for symptoms every 4 hours during wake time
  • Today in accordance with our pandemic guidelines, the administrator contacted the local and state health departments to report the positive test results. 
  • Today we started the process of initiating testing of all residents and employees.  We expect to have the tests completed by early this week. 
    • We expect results within 72 hours of the test being sent to the lab
    • You will be notified privately of your loved one’s results
    • We will update our families on the overall results of our community. 
  • In accordance with federal and state guidelines we are allowing no visitors at this time.
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of you questions me.  If I don’t’ have the answer I will find someone who does.    Thank you for your support during these challenging times.

 

Sincerely,

 

Dylan Hagler

Administrator

South Breeze Senior Living

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UPDATE:  Thursday, June 11, 2020

 

To our families in the State of Tennessee:

On June 10th Governor Bill Lee signed an executive order to allow nursing homes and other long-term care facilities (like our assisted living and Arbors communities) to begin re-opening to visitors.  We are pleased to be given the greenlight by the State but we want our families to clearly understand the conditions the Governor placed on the re-openings.  Each of our communities will need to meet those conditions individually. We anticipate each community being ready to implement their visitation plans by July 6th.  Some of our communities will have a more immediate implementation than others. 

 I thought it would be helpful for you to understand what Americare has done so far and will do to meet those conditions:

  1.  Testing of all staff and offering testing for all residents at least once, and compliance with applicable regulations
    • Americare has completed whole house testing in all of TN communities and are awaiting final results in a few markets.  Only a few communities remain to be fully tested,   those results should be in by the end of June. 
  2.  No new COVID-19 case in residents or staff members in the previous 28 days;
    • Americare is reviewing all of our communities to see when this 28-day timeline will be met and we will make it part of each community’s re-opening plan
  3.  Compliant with Board for Licensing Health Care Facilities regulations and infection control guidelines;
    • Americare complies at all of our communities in this regard
  4.  Overall stability of the disease burden present in the community where the facility is located.
    • Americare will consult the CDC’s data to ensure our communities are located in counties that meet this condition.  Certain additional restrictions will apply in higher risk markets and this can change based on new cases in a specific county.

Once we meet these conditions we will then be asked to follow these guidelines:

 

  1.  Making appointments prior to visiting and limiting the duration of visits;
    • Americare is working on establishing a simple system to help our staff provide easy scheduling for our families. 
  2.  Limiting the number of visitors per resident and daily visitors per facility;
    • Americare is seeking guidance on this requirement so we ensure that we can provide the maximum number of visitors allowed while keeping our residents and staff safe. 
  3. Enforcing visitor social distancing and mask requirements;
    • Americare will provide you guidance on social distancing and mask requirements as part of our revised visitor policy           
  4.  Screening all visitors with symptom and temperature checks immediately upon facility entry or conducting outdoor visitation.
    • You will be asked to complete a wellness check with each visit and this too will be included in our revised visitor policy.

Finally, we are given three options for visiting: 

  • In an outdoor setting, weather permitting;
  • Using a visitation booth or protective barrier; and,
  • A resident’s room if the visitor documents a negative COVID-19 test result within 72 hours prior to the visit.

We are likely going to offer both an outside and inside option, which will vary based on the risk associated with amount of COVID cases and new cases within county.  We realize the inside option places a burden on our families for additional testing and PPE requirement, but we want to be able to offer the inside visit for those who wish to make the effort. 

 

You can expect your community’s revised visitor policy or a timeline (for those communities unable to meet the conditions) by June 19th Until you receive your community’s revised visitor policy, please continue to abide by our no-visitors policy.  Window visits of course are encouraged with a closed window to prevent transmission. 

 

Thank you for your continued support during these challenging times.  We too want to reunite our residents with their loved ones.  Doing so in a responsible way will help ensure everyone’s safety.  

 

 

Sincerely,

 

 

 

Michael Hammond

Vice President, Gateway Division

Americare Senior Living 

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May 11, 2020

To our Americare residents, families and friends,

First, let me take this opportunity to say thank you for your support during these difficult times.  As a company with nearly 40 years serving seniors, Americare has provided incredible support to our local teams in terms of information, personal protective equipment, and technology resources.  Guidance at the federal and state level changes rapidly, and we have done our best to ensure all of our communities are in compliance with the latest updates.  

 As an industry we have been asking for more testing for our residents and employees and we are now getting the response we’ve been seeking.   On May 4, 2020 The Department of Health for the State of Tennessee issued new COVID-19 testing guidance:

The ability to limit the spread of this virus within these settings depends on the ability to rapidly identify infections by testing individuals in these settings. To accomplish this, we are starting a new initiative to provide testing for all residents and staff members of long-term care facilities across the state. This will allow those at highest risk for severe illness to be safely tested and will allow facilities to rapidly isolate any staff or residents who test positive. The state will provide support for this initiative, including access to TN Department of Health and/or TN National Guard staff to assist with specimen collection, personal protective equipment (PPE) for specimen collection procedures, and laboratory testing at no cost. Testing results from this effort will also allow us to most efficiently distribute resources, prevention and control guidance tailored to your facility.”

I believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  The Department of Health would like all testing to be complete by the end of May.  Here is what you can expect in the coming weeks: 

  • Rather than waiting for all symptoms to be consistent with the virus, the department is encouraging providers to test all residents and staff one time to get a point-in-time baseline.
    • We will continue to re-test symptomatic residents in consultation with their primary care provider.
  • Residents and employees must consent to or decline the testing.
  • You will be notified when your loved one is being tested and of the results of the test whether negative or positive. 
  • Should we have a positive result of either a resident or employee we will, that same day, inform all of our residents, staff and families and provide our plan for limiting additional exposure. 

To help keep rumors from spreading we want to ensure that our families and residents have accurate information.  I ask that you contact your local administrator should you have a question or concern.

Again thank you for your on-going support.  We will get through this together.

Sincerely,

Pat Collins, RN

Regional Operations Director

Americare Senior Living, Assisted Living Division