Emergency information for Azalea Court Senior Living in Smyrna, Tennessee

SCHEDULE A VISIT - ASSISTED LIVING

 

SCHEDULE A VISIT - THE ARBORS

 

Update: Thursday, January 7, 2021


Good afternoon Azalea Court Family:

We completed our whole house testing on 1/7/2021 and learned today that all residents and employees tested negative for COVID-19.    

In accordance with health department guidelines we will retest all employees and residents on 1/11/2021. 

I wanted to share the good news.  We will lift our in-room quarantine on 1/12/2021 which represents 14 days from possible exposure. 

Thank you for your support, thoughts and prayers during these challenging times.

 

Sincerely,

Will Hendricks

Administrator

 

 

 

 

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Update: Monday January 4, 2021


Good afternoon Azalea Court Family:

We completed our whole house testing on 1/4/2021 and learned today that all residents and employees tested negative for COVID-19.    

In accordance with health department guidelines we will retest all employees and residents on 1/7/2021. 

I wanted to share the good news.  We will lift our in-room quarantine on 1/12/2021 which represents 14 days from possible exposure. 

Thank you for your support during these challenging times, for it is your thoughts and prayers that keep us going during these challenging times. 

 

Sincerely,

Will Hendricks

Administrator

 

 

 

 

 

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December 30, 2020

Good Morning Azalea Court and The Arbors at Azalea Court Family:

  • Today we received notification that an employee who works at both the assisted living and arbors tested positive for COVID-19.   The employee’s last day worked was 12/29. 
  • The employee remains off work and we are hopeful for their full recovery.
  • Today in accordance with our pandemic guidelines we placed all of our residents on in-room quarantine which will continue at least through 1/12/21 which represents 14 days from possible exposure. 
    • We are practicing social distancing in our Arbors building as in-room quarantine is not realistic nor recommended for memory care residents.
    • We began monitoring residents for symptoms every 4 hours during wake time
    • All staff are wearing N95-masks while on duty and gloves in resident rooms. 
    • We have an adequate supply of personal protective equipment on hand and more available should we need it. 
    • Our most recent health check show no residents with signs or symptoms
  • Today in accordance with our pandemic guidelines, we contacted the local and state health departments to report the positive test results. 
  • We completed testing of all residents and employees today and will retest 1/4/21.    
    • You will be notified privately of your loved one’s results
    • We will update our families on the overall results of our community. 
  • In accordance with federal and state guidelines, outdoor visits and indoor compassionate care visits are allowed during a COVID-19 outbreak. 
  • We are continuing to disinfect surfaces throughout the community

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.   Thank you for your support during these challenging times.

Sincerely,

Will Hendricks

Administrator

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Update:  Thursday, October 29, 2020

Good afternoon Azalea Court and Arbors families,

Last night we learned that a resident who we sent to the hospital tested positive for COVID-19.  The resident remains hospitalized due to level of care.  Today, we administered rapid tests to all residents and employees.  One in-house resident tested positive via the rapid test.  All other rapid tests were negative for the virus. 

 We have chosen a care-in-place strategy on the campus and established a special care unit in our assisted living building on G hall.     Americare has experience establishing separated care units and we’re confident that we can do so here.

  • We are moving COVID-negative residents off that hall, and will relocate our in-house resident who tested positive on to that unit. 
  • Employees who tested positive but are asymptomatic may ONLY care for positive residents with proper use of personal protective equipment.   
  • Employees who tested negative for the virus may care for any resident with the proper use of personal protective equipment. 
  • Reverse barrier is being installed on the remaining healthy hallways indicating only negative-testing employees may enter and new PPE required
  • Our Regional Operations Director Cecelia Smith and regional nurse consultant Jennifer Stevens are coordinating additional supply delivery and overseeing our efforts. 
  • We have an adequate supply of personal protective equipment (PPE) on hand with access to more should we need it. 
  • In accordance with our pandemic guidelines, I contacted the local and state health departments to report the positive test result.
  • We have placed on assisted living building on quarantine at this time and are using modified social distancing protocols in our Arbors.   We will monitor resident vital signs every 4 hours during wake time.  We will do everything we can to keep our residents engaged and connected through this time.  If we can assist you in connecting with your love one remotely, let us know. 
  • Our next round of whole-house testing will take place on Tuesday, November 3rd.  We will have results within 72 hours.  You will be notified privately of your loved one’s results and we will update everyone on our overall results.
  •   We are allowing only outdoor visits at this time providing the resident is COVID-free. 

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.   Thank you for your support and prayers during these challenging times.

 

Sincerely,

 

Will Hendricks

Administrator

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Update:  Monday, October 19, 2020

 

Good afternoon Azalea Court and Arbors Family,

I am pleased to report that the results from our last round of whole-house COVID-19 testing are all negative for the virus.  Therefore, today we are lifting our in-room quarantine in our assisted living building and returning to normal operations in our Arbors.   Our residents are excited to reunite with their friends. 

Thank you for your continued support during these challenging times.  
 

Sincerely,

 

 

Will Hendricks

Administrator

 

 

 

 Update:  Thursday, October 15, 2020

Good evening Azalea Court and Arbors Family:

Today we learned that an Azalea Court resident who was transferred to a higher level of care on 10/8 has tested positive for COVID-19 at that community.  The resident was treated by a healthcare provider who tested positive for the virus.   The resident is doing well and we are hopeful for their full recovery and a return to their home at Azalea Court. 

Out of an abundance of caution, today all residents were placed on in-room quarantine and we implemented contact isolation protocols.    We have decided to test all of our residents and employees for COVID-19 beginning tomorrow.  We expect results within 72 hours of the final test being performed.   

  • You will be notified privately of your loved one’s results
  • We will update all families on our overall results.  Should additional residents test positive for the virus we will establish a special care unit.  If the results are all negative we will lift the quarantine. 
  • Outdoor visits can continue, providing the resident is COVID-free.  

We believe open and transparent communication, balanced with protecting individual privacy is essential at this time.  Please direct all of your questions to me.  Thank you for your support during these challenging times.

 

Sincerely,

 

Will Hendricks

Executive Director

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Tennessee Visitation Plan

Community: Azalea Court and Arbors Assisted Living

Date visitation allowed:  July 6, 2020

Current County Risk Profile: Red (High Risk)

 

The Governor of Tennessee signed an order to re-open long-term care communities to visitors during the COVID-19 Pandemic beginning June 15, 2020.  The plan below is designed to be implemented as appropriate for risk profile of each community by July 6th, 2020.

Assisted living communities will be allowed to have limited visitation within state guidelines and with compliance of applicable assisted living regulations.


Americare strives to allow families and residents to have visitation rights in a manner that mitigates the risks of transmission of COVID-19.  The elderly remains at high risk for negative health outcomes with COVID-19 and the virus is highly contagious once entering a communal living environment. 

Allowing visitation will increase the risk of a community having a COVID-19 outbreak.  However, the visitation plan will provide balance to the increased risk of COVID-19 transmission with residents’ emotional, social, and psychosocial needs to have personal connections with their loved ones.

The following re-opening plans for limited visitation may be amended at any time based on new guidance from the state of Tennessee, local health department, risk profile of the county related to COVID-19 cases, and outcomes resulting from implementation of the new visitation plan.

Please keep in mind, this is not only a family member loved one’s home, but other residents’ home too.  Violating these directives will not only place the resident in danger, but will expose other residents to unnecessary risk.  Violation will result in 14-day quarantine of the exposed residents.  Family members violating these directives may be subject to additional visitation restrictions, up to and including being excluded from participation in outdoor and indoor visitations.


The plan will address the types of visitation allowed and the conditions that must be in place.  The community will cancel visitation based on inclement weather conditions, including heat advisory warning, during in-room quarantine, or COVID-19 related exposure at the community.

Closed window visits are allowed and may occur at any time and does not require pre-scheduling.

 

End of Life:   Americare’s end of life visitation remains unchanged.  A resident that is actively at end of life, the resident will be allowed to have scheduled visits with two adult family members in the resident’s room at a time. 

  • Family members will be required to complete and pass a self-wellness check. 
  • Hand sanitizer will be available for family members
  • Family members will be required to put on a level 1 face mask and gloves. 
  • If the home has positive covid case, the family member will be required to wear N95 with level 1 surgical mask overlay, face shield or googles, gown, and gloves. 
    • Staff will provide proper donning and doffing procedures with PPE usage.
  • Family members will conduct a 20 second handwash upon exiting the community

 

Outdoor visitation with additional PPE barrier:  communities in high risk counties defined by Americare’s guide of red counties, will allow adult two visitors at a time to visit a resident with scheduled outdoor visitation with a with additional PPE requirements.  The resident will be required to wear a level 1 face mask and family member will be required to wear a KN95/N95 respirator mask.  

A physical barrier allowing visual contact but prevent physical contact will be established for memory care communities. To allow each resident to participate in visitation and appropriate staff oversight, a recommended maximum of 30 minutes per visit per week.

A designated area(s) will be set up.  Chairs and table will be provided to allow proper distancing. 

 

Visitor will schedule visit on a designated self-scheduling application

 

  • The community must have conducted state testing on all residents and employees with documented consent or decline forms
  • The community must have no new cases of COVID-19 in the past 28 days
  • The visitor must complete the outdoor visitor self-wellness check form prior to visiting with a resident. No entry within the building is allowed.
  • The visitor must sign in on the outdoor visitor log which is to include date, time , name, contact information, and resident visiting
  • The visit will be scheduled and have a staff member present to validate proper social distancing
  • The community must have proper PPE available at the visitation area
  • The community must have adequate PPE defined as minimum of 50 boxes of gloves, 500 level 1 face masks, 300 gowns, 300 N95/KN95 respirator masks, and 50 face shields/googles available to access if needed within 24 hours
  • All residents receiving daily full set of vitals and two respiratory checks
  • The community has a cohorting plan developed
  • The community has access to adequate testing supplies
  • The chairs, table, binder, and vital sign equipment will be pre and post visit sanitized with an EPA approved disinfectant with emerging virus claims.
  • The community will provide an outdoor binder with self-wellness check, vital sign equipment, visitor log, and hand sanitizer
  • The community will provide a shaded space for both resident and visitors
  • The visitor may not enter the building for any reason

 

 

You can expect a link for visitor self-scheduling by the end of next week. 

 

Sincerely,

 

Will Hendricks

Administrator

Azalea Court Assisted Living

The Arbors at Azalea Court