The Americare Difference

Some companies talk about customer service. At Americare communities our Hometown Hospitality™ is felt the moment you walk through the door. The tenets of Hometown Hospitality™ revolve around our FAMILY values.

F.A.M.I.L.Y.

• F - First impressions go a long way - Our customers see a well maintained building and grounds and are greeted professionally both on the phone and in person.
• A - Address people by name - Our residents are addressed by their preferred name.
• M - Make visitors feel welcome - Our customers are greeted immediately and offered a beverage and snack.
• I - Individuals deserve respect - We treat each resident like a member of our own family.
• L -  Leave with graciousness - We ask our customers "Is there anything else I can do for you?" before leaving or ending a conversation.
• Y - Yes – We do our best to say Yes to every customer request.

Our care partners move through four levels of customer service training. We reward their accomplishment through pay increases and recognition. Creating a sense of family for our residents, their loved ones and our care partners – that's what Hometown Hospitality is all about.

Americare Community Stories

Discover more about The Americare Experience where our person-centered approach to care and caring is shared by our residents, families and care partners.

• Going Home
• Hometown Hospitality
• Person-Centered Care
• Preserving Lifestyle
• Homeward Bound
• Becoming Family

Thanks — but we’re not ready yet.        

We understand.

Simply having a next conversation with one of our advisers doesn’t mean you’re ready to make the move from your home to a senior living community. It means you’re actively exploring your options. By watching this short video you’ll understand the four key questions we help families consider when exploring those options. Our job is to help families make good decisions. Let us help yours.