Privacy policy for the Americare Senior Living website

Americare Senior Living Privacy Policy

Thank you for visiting Americare’s ("Americare Senior Living") Internet web site ("Site") located at the URL https://www.americareusa.net. This Privacy Policy details certain policies implemented throughout Americare Senior Living's website governing Americare Senior Living's collection and use of personally identifiable information about users of our Site and our services.

Privacy Policy Updates

Due to the Internet's rapidly evolving nature, Americare Senior Living may need to update this Privacy Policy from time to time. If so, Americare Senior Living will post its updated Privacy Policy on our Site along with a change notice on the Site. Americare Senior Living may also send registered users of our services a notice that this Privacy Policy has been changed. Americare Senior Living encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site and/or services and/or your continued provision of personally identifiable information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.

Information Collection

You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, we may require you to submit your personally identifiable information to us and we may invite you to submit questions, comments and request information.

Due to the nature of some of our services, you may provide us with personally identifiable information such as your name, email address, username, password, address, phone number, and other contact information that you voluntarily transmit with your communication to us.

Information Use

We may use your personally identifiable information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Site and our services.

If you are a user of our services, we may use your personally identifiable information to provide the services to you.

Children's Privacy

Americare Senior Living recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Neither our Site nor our services are intended for children under the age of 13. Americare Senior Living does not target its services or this Site to children under 13. Americare Senior Living does not knowingly collect personally identifiable information from children under the age of 13.

Cookies

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

On our Site, we use session cookies to make it easier for you to navigate the Site by remembering your locale preferences and to improve and track the overall Site experience. For our Site, we set a persistent cookie to authenticate your login and authorization to use the services. Persistent cookies enable us to track, store and target the interests of our users to enhance the experience on our Site. If you reject cookies, you may still use our Site, but your ability to use some areas of our Site may be limited.

Third Party Analytics Tools

Beyond the personally identifiable information you voluntarily provide to us, Americare Senior Living utilizes analytics tools including third party technologies, such as Google Analytics, to collect non-personally identifiable information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, is collected and aggregated across Americare Senior Living Site users for our analysis and advertising efforts.

Americare Senior Living uses Remarketing with Google Analytics and Google Adwords to display relevant advertisements to users who have previously visited our Site. Referred to as remarketing or retargeting, Americare Senior Living may utilize previous session information to serve display advertisements to you on the Site and based on such session information Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display Americare Senior Living ads on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics.

Americare Senior Living also uses Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting and Interest-Based Advertising to display advertisements to users based on their inferred interests and demographics. Americare Senior Living does not run interest-based advertising campaigns that collect personally identifiable information.

Users may learn more about Google Analytics use of cookies by visiting the Google Privacy and Terms page at http://www.google.com/policies/. You may opt out of being tracked by Google Analytics by i) Turning off cookies in the preferences settings in your browser ii) Downloading the Google Analytics opt-out browser add on available at: https://tools.google.com/dlpage/gaoptout/ iii) Opting out of user interest and demographic categories in the Settings for Google Ads feature to manage or opt out of Google interest based ads at: or iv) Managing cookies used for online advertising across multiple companies at the US-based Network Advertising Initiative at http://www.networkadvertising.org/choices/.

Aggregate Information

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users' movement, and gather broad demographic information for aggregate use.

Disclosure of Personally Identifiable Information

We may provide your personally identifiable information and the data generated by cookies and third party analytics tools and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you. For example, we engage with G5 Search Marketing, Inc. to assist us in creating and hosting this Site.

We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority or to assist in any investigation, to protect our or our users' rights or to enforce our terms of use. We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which Americare Senior Living participates or to a purchaser of all or substantially all of Americare Senior Living's assets to which this Site relates.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which Americare Senior Living does not have control ("External Web Sites"). Such links do not constitute an endorsement by Americare Senior Living of those External Web Sites. You acknowledge that Americare Senior Living is providing these links to you only as a convenience, and further agree that Americare Senior Living is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Security

We may employ industry standard procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Americare Senior Living may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information.

Notice to European Users

This Site and the services on this Site are targeted for users in the United States of America. Any information you enter on this Site may be transferred outside of the European Union to the United States of America which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country's level of protection. By using this Site or the services, you consent to the transfer of all such information to the United States of America which may not offer an equivalent level of protection to that required in the European Union and to the processing of that information by Americare Senior Living on its servers located in the United States of America as described in this Privacy Policy.

Questions

If you have any questions regarding this Privacy Policy please contact us.

This Privacy Policy was last updated: 2024-08-28 02:08:26 -0700

This Privacy Policy is effective as of: 2024-05-30 12:13:27 -0700

AMERICARE SENIOR LIVING NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We respect the privacy of your PHI and are committed to maintaining our confidentiality. This Notice applies to all information and records related to your care that our facility has received or created. It extends to information received or created by our employees, staff, volunteers and physicians. This Notice informs you about the possible uses and disclosures of your individually identifiable health information, referred to as Protected Health Information (PHI). It also describes your rights and our obligations regarding your protected health information.

We are required by law to:

  • maintain the privacy of your protected health information;
  • provide to you this detailed Notice of our legal duties and privacy practices relating to your PHI; and
  • abide by the terms of the Notice that are currently in effect.

Providers within the affiliated organized health care arrangement ("OHCA") will share information for purposes of treatment, payment and health care operations.

1. WE MAY USE AND DISCLOSE YOUR PHI FOR TREATMENT. PAYMENT AND HEALTH CARE OPERATIONS.

We may use and disclose your PHI for purposes of treatment, payment and health care operations. We have described these uses and disclosures below and provide examples of the types of uses and disclosures we may make in each of these categories.

  • For Treatment.  We will use and disclose your PHI in providing you with treatment and services. We may disclose your PHI to facility and non-facility personnel who may be involved in your care, such as physicians, nurses, nurse aides, and physical therapists. For example, a nurse caring for you will report any change in your condition to your physician. We also may disclose PHI to individuals who will be involved in your care after you leave the facility.
  • For Payment.  We may use and disclose your PHI so that we can bill and receive payment for treatment and services you receive at the facility. For billing and payment purposes, we may disclose your PHI to your representative, an insurance or managed care company, Medicare, or another third-party payor. For example, we may contact Medicare or your health plan to confirm your coverage or to request coverage information for a proposed treatment or service.
  • For Health Care Operations.  We may use and disclose your PHI for facility operations. These uses and disclosures are necessary to manage the facility and to monitor our quality of care. For example, we may use PHI to evaluate our facility's services, including the performance of our staff or to determine the most effective and efficient manner of providing services to our residents.

2. WE MAY USE AND DISCLOSE PHI ABOUT YOU FOR OTHER SPECIFIC PURPOSES.

  1. Facility Directory. Unless you object, we will include certain limited information about you in our facility directory. This information may include your name, your location in the facility, your general condition and your religious affiliation. Your religious affiliation may be given to a member of the clergy even if they do not ask for you by name. The facility directory information may be released to people who ask for you by name.
  2. Individuals Involved in Your Care or Payment for Your Care.  Unless you object, we may disclose your PHI to a family member or close friend, including clergy, who is involved in your care.
  3. As Required by Law.  We will disclose your PHI when required by law to do so.
  4. Public Health Activities.  We may disclose your PHI for public health activities. These activities may include, for example:
    • reporting to a public health or other government authority for preventing or controlling disease, injury or disability, or reporting abuse or neglect;
    • reporting to the federal Food and Drug Administration (FDA) concerning adverse events or problems with products for tracking products in certain circumstances, to enable product recalls or to comply with other FDA requirements;
    • to notify a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition or
    • for certain purposes involving workplace illness or injuries.
  5. Reporting Victims of Abuse. Neglect or Domestic Violence.  If we believe that you have been a victim of abuse, neglect or domestic violence, we may use and disclose your PHI to notify a government authority if required or authorized by law, or if you agree to the report.
  6. Health Oversight Activities.  We may disclose your PHI to a health oversight agency for oversight activities authorized by law. These may include, for example, audits, investigations, inspections and licensure actions or other legal proceedings. These activities are necessary for government oversight of the health care system, government payment or regulatory programs, and compliance with civil rights laws.
  7. Judicial and Administrative Proceedings.  We may disclose your PHI in response to a court or administrative law. We also may disclose information in response to a subpoena, discovery request, or other lawful process.
  8. Law Enforcement.  We may disclose your personal health information for certain law enforcement purposes, including:
    • as required by law to comply with reporting requirements;
    • to comply with a court order, warrant, subpoena, summons, investigative demand or similar legal process;
    • to identify or locate a suspect, fugitive, material witness, or missing person;
    • when information is requested about the victim of a crime if the individual agrees or under other limited circumstances;
    • to report information about a suspicious death;
    • to provide information about criminal conduct occurring at the facility;
    • to report information in emergency circumstances about a crime; or
    • where necessary to identify or apprehend an individual in relation to a violent crime or an escape from lawful custody.
  9. Research.  We may allow PHI of residents from our facility who choose to participate in research studies. Your PHI may be used for research purposes only if the privacy aspects of the research have been reviewed and approved by a special Privacy Board of Institutional Review Board, if the researcher is collecting information in preparing a research proposal, if the research occurs after your death, or if you authorize the use or disclosure.
  10. Coroners, Medical Examiners, Funeral Directors.  Organ Procurement Organizations. We may release your PHI to a coroner, medical examiner, funeral director or, if you are an organ donor, to an organization involved in the donation of organs and tissue.
  11. To Avert a Serious Threat to Health or Safety.  We may use and disclose your PHI when necessary to prevent a serious threat to your health or safety or the health or safety of the public or another person. However, any disclosure would be made only to someone able to help prevent the threat.
  12. Military and Veterans.  If you are a member of the armed forces, we may use and disclose your PHI as required by military command authorities. We may also use and disclose PHI about foreign military personnel as required by the appropriate foreign military authority.
  13. Workers' Compensation.  We may use or disclose your PHI to comply with laws relating to workers' compensation or similar programs.
  14. Appointment Reminders.  We may use or disclose PHI to remind you about appointments.
  15. Treatment Alternatives.  We may use or disclose PHI to inform you about treatment alternatives that may be of interest to you.
  16. Marketing.  We may use or disclose PHI to inform you about health-related benefits and services that may be of interest to you.  We do not consider:
    • The communication of alternate forms of treatment, or 
    • Face to face communications about the use of products and services, or
    • Communications promoting health in general, not promoting a specific product or service, or
    • Communications regarding government and government-sponsored programs, or
    • Reminders about prescription refills for medications you are already taking, to be marketing. 

3. YOUR AUTHORIZATION IS REQUIRED FOR OTHER USES OF PHI.

We will use and disclose PHI (other than as described in this Notice or required by law) only with your written Authorization. You may revoke your Authorization to use or disclose PHI in writing, at any time. If you revoke your Authorization, we will no longer use or disclose your PHI for the purposes covered by the Authorization, except where we have already relied on the Authorization.

4. YOUR RIGHTS REGARDING YOUR PHI.  

You have the following rights regarding your PHI at the facility:

  • You have the right to inspect and copy your protected health information. This means you may inspect and obtain a copy of protected health information about you that is contained in a designated record set for as long as we maintain the protected health information.

  • Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information. Depending on the circumstances, a decision to deny access may be reviewable. In some circumstances, you may have a right to have this decision reviewed. Please contact our Privacy Officer if you have questions about access to your medical record.

  • You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply.

  • The Facility is not required to agree to a restriction that you may request. If the Facility believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. If the Facility does agree to the requested restriction, we may not use or disclose your protected health information in violation of that restriction unless it is needed to provide emergency treatment. You may request a restriction by writing to the privacy officer. In your request, you must tell us what information you want to limit and to whom you want the limits to apply; for example, use of any information by a specific nurse, or disclosure of a specified procedure to your spouse.

    Exception: if you request that any of your PHI not related to treatment, or health information related to treatment you paid for yourself out-of-pocket in full, not be disclosed to a health plan or insurance company which is otherwise responsible to pay for your care and treatment, we will restrict disclosure of such PHI.  We request that you make such a request for restriction of disclosure in writing.  You may also request prescriptions be issued to you on paper forms, if you intend to pay for such prescriptions out-of-pocket, and do not want them transmitted electronically.

    You have the right to request to receive confidential communications from us by alternative means or at an alternative location. We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request. Please make this request in writing to our Privacy Officer.

  • You may have the right to have your protected health information amended. This means you may request an amendment of protected health information about you in a designated record set for as long as we maintain this information. In certain cases, we may deny your request for an amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. Please contact our Privacy Officer to determine if you have questions about amending your medical record.
  • You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. This right applies to disclosures for purposes other than treatment, payment or healthcare operations as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you, for a facility directory, to family members or friends involved in your care, or for notification purposes. You have the right to receive specific information regarding these disclosures that occurred after April 14, 2003. You may request a shorter timeframe. The right to receive this information is subject to certain exceptions, restrictions and limitations.
  • You have the right to obtain a paper copy of this notice from us. upon request, even if you have agreed to accept this notice electronically.

5. COMPLAINTS.

If you believe that your privacy rights have been violated, you may file a complaint in writing with the facility or with the Office of Civil Rights in the U.S. Department of Health and Human Services. 

DHHS, Office of Civil Rights
200 Independence Avenue, S.W.
Room 509F HHH Building
Washington, DC  20201

To file a complaint with the facility, contact the Privacy Officer at (573) 496-9927 or the Facility Administrator. We will not retaliate against you if you file a complaint.

6. CHANGES TO THIS NOTICE.

We will promptly revise and distribute this Notice whenever there is a material change to the uses or disclosures, your individual rights, our legal duties, or other privacy practices stated in this Notice. We reserve the right to change this Notice and to make the revised or new Notice provisions effective for all PHI already received and maintained by the facility as well as for all PHI we receive in the future. We will post a copy of the current Notice in the facility. In addition, we will provide a copy of the revised Notice to ail residents via U.S. mail or in-house distribution.

7. FOR FURTHER INFORMATION.

If you have any questions about this Notice please contact the Facility Administrator or the Privacy Officer at (573) 496-9927