Of course the way our residents are treated and every aspect of how well they are cared for in terms of mind, body and spirit is the first thing any potential resident or family member should measure us by. After all, that is why an Americare community is selected above another.
But, that resident experience and level of care really starts with the way we recruit, treat and maintain our team at every community. Longevity, consistency and loyalty of team members are not always found in long term care, but they are throughout Americare. From our leadership teams at the property, regional and corporate levels, to the care givers of every kind, Americare strives for those attributes of longevity, consistency and loyalty. It is so important to our residents, which makes it so important to us. It is common at Americare to hear stories of team members with 10, 20, 30 or more years of experience. Family traditions of nursing and senior care are easy to find across our communities.
When we talk about the differences we make in everyday lives of others, we mean residents and team members alike. We have created communities that embrace our team members like family. We have a culture of recognition, empowerment and a side of fun. We like to think of our communities as places where excellence thrives and that everyone – residents and team members – can call home.
Yes, what we consider the basics of competitive compensation, comprehensive benefit packages, flexible scheduling and PTO, and even tuition reimbursement for professional development come into play in attracting and hiring the best people. But, what stands out even more is our culture of a person-centered approach to make a difference in the lives of our residents, their families and our employees. The goal is for everyone to feel it right when you walk through our doors.
The last two years have been difficult in our industry and all areas related to health care. But that has not caused our dedication to everyone we touch to change. Great Place to Work® and Fortune magazine recognition are important. So are Customer Approved and Employee Approved awards from NRC Health.
But those don’t happen without a decision to hiring and keeping the best people to care for your loved ones every day. That is what we are most proud of.
Here are just a few examples of amazing longevity and career ladders of our team members:
Tracy Martin started with Americare in 2010 as a certified nurse assistant. Due to her dedication to her seniors and her team she soon advanced to a team leader at St Clair Nursing Center. Then in 2014 she was promoted to a program manager at The Arbors at South Pointe Assisted Living then promoted again to Administrator at Victorian Place of Sullivan in 2016. Most recently she was asked to transfer to Impact Staffing as a staff development recruiter to continue to make a difference within Americare Senior Living.
Cassandra Crews joined Americare as a charge nurse at St Clair Nursing Center before moving on to a director of nursing position at Victorian Place of Union. In 2020, she was promoted again to administrator at Victorian Place of Union.
Joe Sutterer had a different kind of career path beginning as one of our chefs in 2010 at Spencer Place Assisted Living. From there he was promoted to dining experience officer in 2016, to oversee dining services to our Americare Senior Living Assisted Living Division. He was promoted again in 2020 to Administrator at Victorian Place of Washington and in 2021 he became Regional Director of Operations.
There are hundreds more stories like these, reinforcing that Americare has an abundance of career opportunities. It is something we are very proud of