COVID-19 and Senior Living: How are we Doing?
Americare Senior Living communities have been serving seniors and their families with upscale senior living and long-term care services since 1981. We’re privately held and family operated, and senior living is all we do. Our commitment to our residents is at the heart of every decision we make. Part of that commitment is providing straightforward answers to your questions. Because we believe now, more than ever, it’s Experience That Matters.
We’ve included a link to a video below so you can hear firsthand what our families and staff are saying about how we are handling these unprecedented times:
Q: What do you mean by “Experience That Matters?”
A: Our collective years of experience as a management team and our strong financial footing allowed us to marshal our resources to procure PPE, gather internal data, and distill information to our communities so they could concentrate on caring for residents. As a privately held company, we have the flexibility to put the best systems in place. We believe we are a vital part of each community’s healthcare continuum. Our aggressive and ongoing response to COVID-19 ensures that our communities are equipped with the information, education, materials, and manpower that is needed. In fact, when other healthcare providers backed away from providing services, we leaned in—because we have the confidence that we can—and we’re prepared to handle what comes our way.
Q: How have you responded to the COVID-19 challenge?
A: Our response has been swift and steady from the beginning. We were proactive in screening staff and residents before it was mandated. Our solid financial foundation enabled us to quickly secure personal protection equipment (PPE), and we are maintaining an ample supply. In the communities that have experienced cases of COVID-19, we have seen great recovery rates. When vigilance and competence come together, it inspires confidence on the part of our families—even when the virus is present.
Q: Some communities aren’t communicating. Why are Americare communities so transparent?
A: Our almost 40 years of experience has taught us the importance of transparency, especially when dealing with an unexpected challenge. In addition, each of our communities has a Pandemic Coronavirus/Influenza Response Coordinator to help coordinate planning and monitor health advisories, information, and updates on a routine basis. Our residents come first. Our communication with families has been immediate, open and honest.
Q: When considering a community, what questions should I ask?
A: How long has it been in operation? Is it managed by a larger group with long-distance decision makers? Is there transparency with families? What safety guidelines are in place? Do they have enough equipment? Are staff and residents regularly screened? Our highly tenured team members are long-term care professionals and, as a privately held company, we are nimble and can respond quickly. Taking care of residents is all we do—and we’ve been doing it almost 40 years.
Q: Can’t I oversee my parent’s health better than anyone?
A: Many families are taking on the role of healthcare navigator in these times and it can be overwhelming. Our nurses manage all medication changes, watch for interactions, and identify a health status change early in order to avoid unnecessary ER visits. We also offer those recuperating from same-day surgeries the benefit of advanced equipment in our therapy gyms.
Let's talk. Please call us with any questions at 573-544-0745. We are here for you. Free online assessments are also available.
Americare Senior Living has earned 2020 Customer Approved and Employee Approved Awards from NRC Health. Only 20 Independent Living, Assisted Living, or Skilled Nursing organizations across the country earned this rare distinction, which is based on results from NRC Health’s 2019 Resident and Family Experience Survey and the Employee Experience Survey. To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family as either places to live, or to work. This is Americare’s second consecutive year to be recognized for customer satisfaction, and first year for employee satisfaction.
