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How We Are Using Technology to Keep Residents and Families Connected

Americare Senior Living communities have been serving seniors and their families with upscale senior living and long-term care services since 1981. We’re privately held and family operated, and senior living is all we do. Our commitment to our residents is at the heart of every decision we make. Part of that commitment is providing straightforward answers to your questions. Because we believe now, more than ever, it’s Experience That Matters.

Hear from Jason Baxter, SVP of IT, on Americare's aggressive approach to technology:

Americare was featured in The Journal on Active Aging! Read more about our aggressive approach to technology here: http://bit.ly/AmericareJournalOnActiveAging

 

Q:  What role is technology playing during the pandemic?

A. Americare Senior Living has invested extensively in equipment, training and learning among staff and resists and families to ensure that residents do not feel isolated or cut off, and that families could feel confected and informed.  Among these investments are:

  • IPads shipped to every community for resident use and training of staff to help residents keep in touch with loved ones
  • “Join Me” accounts for residents and families
  • Activity software on iPads and computers so residents can be physically active, mentally active and engaged through brain games and exercises
  • Emailing all resident family members with updates
  • Creation of an “our community and COVID” channel for updates to families online in communities with COVID activity
  • Extensive use of social media to give a window into the community that helps ease minds of families outside

In addition, we are installing the Accushield™ sign-in and temperature kiosk initially in all of our skilled nursing communities. This system allows employees, vendors and visitors to electronically complete health questions and an infra-red temperature check. We will study the impact of the technology to determine if and how best to roll it out in our assisted living communities.

 

Q: What steps are you taking to keep the virus from entering your community?

A: We continue to follow rigorous guidelines, including limiting visitors, and we are continuously screening both residents and staff. We also have a consulting agreement with Metro Infectious Disease Consultants (MIDC), a national practice of infectious disease physicians, which reviews all our policies and procedures and provides guidance for specific cases. For example, they have provided guidance for us to test each resident as least two days before admission, then again six days later. If both tests are negative, the new resident can leave their room and become part of the community. We remain steady in our commitment to support our residents and one another with information, materials and manpower.

 

Q:  What do you mean by “Experience That Matters?”

A: Our collective years of experience as a management team and our strong financial footing allowed us to marshal our resources to procure PPE, gather internal data, and distill information to our communities so they could concentrate on caring for residents. As a privately held company, we have the flexibility to put the best systems in place. We believe we are a vital part of each community’s healthcare continuum. Our aggressive and ongoing response to COVID-19 ensures that our communities are equipped with the information, education, materials, and manpower that is needed. In fact, when other healthcare providers backed away from providing services, we leaned in—because we have the confidence that we can—and we’re prepared to handle what comes our way.

 

Let's talk. Please call us with any questions at 573-544-0745. We are here for you. Free online assessments are also available.

 

Americare Senior Living has earned 2020 Customer Approved and Employee Approved Awards from NRC Health. Only 20 Independent Living, Assisted Living, or Skilled Nursing organizations across the country earned this rare distinction, which is based on results from NRC Health’s 2019 Resident and Family Experience Survey and the Employee Experience Survey. To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family as either places to live, or to work. This is Americare’s second consecutive year to be recognized for customer satisfaction, and first year for employee satisfaction.

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