Straight Answers about Seniors & Covid-19
Americare Senior Living communities have been serving seniors and their families with upscale senior living and long-term care services since 1981. We’re privately held and family operated, and senior living is all we do. Our commitment to our residents is at the heart of every decision we make. Part of that commitment is providing straightforward answers to your questions. Because we believe now, more than ever, it’s Experience That Matters.
We’ve included a link to a video below so you can hear firsthand how Americare is emphasizing ongoing transparency with families during the pandemic.
Q. Are you staying in touch with families?
A: Open and frequent communication to our families is of utmost importance and we are diligent in frequent updates regarding the care of your loved one. In addition, each of our communities has a Pandemic Coronavirus/ Influenza Response Coordinator to help coordinate planning and monitor health advisories, information and updates. Our residents come first, and we are committed to transparency with our families.
Q: What steps are you taking to keep the virus from entering your community?
A: We continue to follow rigorous guidelines, including limiting visitors, and we are continuously screening both residents and staff. We also have a consulting agreement with Metro Infectious Disease Consultants (MIDC), a national practice of infectious disease physicians, which reviews all our policies and procedures and provides guidance for specific cases. For example, they have provided guidance for us to test each resident as least two days before admission, then again six days later. If both tests are negative, the new resident can leave their room and become part of the community. We remain steady in our commitment to support our residents and one another with information, materials and manpower.
Q: Some communities aren’t communicating. Why are Americare communities so transparent?
A: Our almost 40 years of experience has taught us the importance of transparency, especially when dealing with an unexpected challenge. In addition, each of our communities has a Pandemic Coronavirus/ Influenza Response Coordinator to help coordinate planning and monitor health advisories, information, and updates on a routine basis. Our residents come first. Our communication with families has been immediate, open and honest.
Q: What do you mean by “Experience That Matters?”
A: Our collective years of experience as a management team and our strong financial footing allowed us to marshal our resources to procure PPE, gather internal data, and distill information to our communities so they could concentrate on caring for residents. As a privately held company, we have the flexibility to put the best systems in place. We believe we are a vital part of each community’s healthcare continuum. Our aggressive and ongoing response to COVID-19 ensures that our communities are equipped with the information, education, materials, and manpower that is needed. In fact, when other healthcare providers backed away from providing services, we leaned in—because we have the confidence that we can—and we’re prepared to handle what comes our way.
Let's talk. Please call us with any questions at 573-544-0745. We are here for you. Free online assessments are also available.
Americare Senior Living has earned 2020 Customer Approved and Employee Approved Awards from NRC Health. Only 20 Independent Living, Assisted Living, or Skilled Nursing organizations across the country earned this rare distinction, which is based on results from NRC Health’s 2019 Resident and Family Experience Survey and the Employee Experience Survey. To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family as either places to live, or to work. This is Americare’s second consecutive year to be recognized for customer satisfaction, and first year for employee satisfaction.
