Reviews of Ashland Villa

VERIFIED RESIDENT RATINGS & COMMENTS POWERED BY NRC HEALTH | ABOUT OUR SURVEY

Americare earned both the 2020 Customer Approved & Employee Approved awards as a Top 20-rated national senior living provider - 1 of only 9 organizations to win both.

QUESTION RATING BREAKDOWN (29 Ratings)

3.4/5 Overall Satisfaction With Community

3.4/5 Would You Recommend To Others

⭐⭐⭐⭐⭐ 7 Ratings

⭐⭐⭐⭐ 11 Ratings

⭐⭐⭐ 1 Ratings

⭐⭐ 9 Ratings

⭐ 1 Ratings

FEEDBACK DISTRIBUTION (14 Comments)

⭐⭐⭐⭐⭐ 3 Comments

⭐⭐⭐⭐ 6 Comments

⭐⭐⭐ 1 Comments

⭐⭐ 3 Comments

⭐ 1 Comments

COMMENTS

Sept 1, 2020

What We Do Best
Jovanne is amazing. She helps me understand the system, helps me know what is going on with my mom...she is an amazing patient advocate

Sept 1, 2020

What We Do Best
Javeonne, the activity coordinator was extremely kind to my brother. He was in a nursing care facility because he had an irreparable AVM (brain bleed) that made it difficult to live on his own. Imagine entering a care facility (with most residents 80 or older) when you are only 57. Javeonne went out of her way to talk with him individually about current events and the kind of things that many other residents might not care about. My brother suffered significant memory loss--particularly short-term memory. He had a calendar in his room with the same note written on EVERY DAY. 'Activity 4 p.m.' I think that says everything about how important this segment was to his day--he didn't want to risk forgetting or missing it. I think that speaks for itself, and I'm so grateful for Javeonne's care. I hope she receives a special accommodation for her genuine caring attitude towards his situation. :-) I also appreciate the attentiveness of staff who told me that the day before my brother died, he did not express not feeling well, but did some unusual things: He gave away all his tickets to staff and asked that they distribute them evenly among residents. They did this and celebrated my brother at (what would be) his last meal. Lastly, I'm so glad that my brother had the option of ordering what he wanted to eat most for his last meal: a burger. He must have felt different and known something was coming. I'm so glad that the staff was able to accommodate his wishes. We never know when they may be our last

Sept 1, 2020

What We Do Best
Most of the staff is kind and devoted. He speaks well of almost all of them.

Sept 1, 2020

What We Do Best
You are great! Staff is friendly + caring, many opportunities for activities, including leading self-directed activities. They encourage resident to keep up and improve assets.

Sept 1, 2020

What We Do Best
We love the friendliness of the staff and the community overall

Sept 1, 2020

What We Do Best
Responsive, courteous, and caring administration & staff. Keep rate reasonable. Make residents feel comfortable and welcome.

Sept 1, 2020

What We Do Best
You make the home comfortable

Oct 1, 2019

What We Do Best
Dining food is very good

Oct 1, 2019

What We Do Best
Current staff very involved and good with my mother. Willing to address any of my concerns. Great about helping mom get out of her room and with other people. Great about helping her w/ bathing and getting dressed and putting batteries in her hearing aide.

Oct 1, 2019

What We Do Best
The decorations at Ashland Villa are amazing

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